Remote Software Support Specialist – Data & POS Help

WINDWARD SOFTWARE PHILIPPINES, INC.; Cebu City; On-site; PHP 250,000 - 420,000; Full time

Job summary

Windward Software Philippines, Inc. is seeking a customer support specialist to provide telephone software assistance to clients.

You will help users with data, system functionality, and industry best practices, delivering accurate information and courteous service. The role requires meticulous attention to detail, strong communication, and the ability to prioritize workload to ensure customer satisfaction.

Qualifications

• Experience in telephone support is preferred.
• Strong communication and customer service skills.
• Basic data entry and bookkeeping knowledge is a plus.

Responsibilities

• Provide telephone software support to clients.
• Assist customers with questions related to data, system functionality, and industry best practices.
• Prioritize workload to ensure overall customer satisfaction.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Data entry

POS knowledge

Accounting basics

MS Office suite

Quick learner

Education

Diploma/Degree in Business Administration

Tools

Word

Excel

Outlook

Job description

Windward Software Philippines, Inc. is seeking a customer support specialist to provide telephone software assistance to clients.

You will help users with data, system functionality, and industry best practices, delivering accurate information and courteous service. The role requires meticulous attention to detail, strong communication, and the ability to prioritize workload to ensure customer satisfaction.