Security Software Support Specialist II
connectwise philippines inc
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
ConnectWise Philippines Inc is seeking a Software Support Specialist II to assist partners in diagnosing and resolving product issues, working with cross-functional teams to troubleshoot, resolve, and document issues to ensure a positive partner experience.
The role involves providing support via email, phone, chat, cases, and remote sessions; maintaining a knowledge base; identifying opportunities to help partners optimize their business; and guiding junior team members while escalating complex
Qualifications
- Bachelor's degree or equivalent business experience.
- 2+ years of relevant experience in technical support.
- Hands-on with SentinelOne, Bitdefender and RMM tools.
- Strong customer service and communication skills.
- Ability to multitask and collaborate with cross-functional teams.
Responsibilities
- Assist ConnectWise partners in diagnosing and resolving product issues.
- Research, analyze, and document findings for issues.
- Interact with partners via email, phone, chat, cases, and remote sessions.
- Maintain a knowledge base and provide high-quality support.
- Escalate trends and defects to leadership and Engineering.
- Guide junior team members and participate in queue reviews.
Skills
Education
Tools
Job description
ConnectWise Philippines Inc is seeking a Software Support Specialist II to assist partners in diagnosing and resolving product issues, working with cross-functional teams to troubleshoot, resolve, and document issues to ensure a positive partner experience.
The role involves providing support via email, phone, chat, cases, and remote sessions; maintaining a knowledge base; identifying opportunities to help partners optimize their business; and guiding junior team members while escalating complex
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
