Remote Software Technical Support Specialist

WINDWARD SOFTWARE PHILIPPINES, INC.; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Windward Software Philippines, Inc. is seeking a detail-oriented technical support specialist to assist customers remotely. You will handle inquiries related to data, system functionality and ERP software, ensuring timely resolutions and professional communication.

A Diploma/Degree in CS or equivalent and telephone support experience are required. The role is home-based, with you providing a stable internet connection and a computer running Windows 11 Pro.

Qualifications

• Diploma/Degree/Certificate in a relevant computer science discipline or equivalent experience.
• Previous experience providing technical support via telephone.
• Strong command of the English language and excellent communication skills.
• Analytical problem-solver with attention to detail and ability to prioritize workload.

Responsibilities

• Provide telephone software support to clients in a professional and efficient manner.
• Troubleshoot data, system functionality and ERP-related questions.
• Guide customers on industry best practices and product usage.
• Coordinate with internal teams to resolve complex issues and improve service quality.

Skills

Customer service

English proficiency

Analytical thinking

Communication

Problem-solving

Education

Diploma/Degree/Certificate in CS or equivalent

Tools

Windows 11 Pro

ERP software

PC hardware

Networking

Printers

Database basics

Job description

Windward Software Philippines, Inc. is seeking a detail-oriented technical support specialist to assist customers remotely. You will handle inquiries related to data, system functionality and ERP software, ensuring timely resolutions and professional communication.

A Diploma/Degree in CS or equivalent and telephone support experience are required. The role is home-based, with you providing a stable internet connection and a computer running Windows 11 Pro.