24/7 Tech Support Analyst — Windows & App Help Desk

Optum Philippines; Manila; On-site; PHP 268,000 - 424,000; Full time

Job summary

Optum Global Solutions (Philippines) Inc. is hiring for a Technical Support Specialist to resolve 24x7 calls, diagnose hardware, software, and network issues in a Windows 10 environment, and provide level 1–2 solutions over the phone.

You will translate technical concepts into clear language for non-technical users, maintain incident records, and adhere to PHI/PII safeguards while meeting performance metrics and a regimented schedule.

Qualifications

• Graduate of a 4-year course and technical support experience.
• Proven good communication skills for customer interactions.
• Experience handling Windows 10 environments and related software.

Responsibilities

• Answer and resolve technical issues through calls 24x7.
• Diagnose hardware, software, and network problems including LAN/WAN/VPN in Windows 10.
• Troubleshoot applications (MS Office, Tableau, RightFax) and document in a knowledge base.
• Manage incident records and assign issues to appropriate teams.
• Maintain schedule adherence and achieve call-handling targets.

Skills

Technical support experience

Communication skills

Education

4-year college degree

Tools

MS Office Suite

Tableau

RightFax

Java plug-ins

Job description

Optum Global Solutions (Philippines) Inc. is hiring for a Technical Support Specialist to resolve 24x7 calls, diagnose hardware, software, and network issues in a Windows 10 environment, and provide level 1–2 solutions over the phone.

You will translate technical concepts into clear language for non-technical users, maintain incident records, and adhere to PHI/PII safeguards while meeting performance metrics and a regimented schedule.