Tech Support Specialist - 24/7 Help & Troubleshooting

Optum Philippines; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Optum Philippines is seeking a proactive Technical Support Representative to join our 24x7 operations. You will diagnose and resolve hardware, software, and network issues in a Windows 10 environment, while delivering clear guidance to customers over the phone.

The role emphasizes strong communication, adherence to privacy rules for PHI/PII, and accurate logging in our incident management tool. A 4-year degree and 1+ year of tech support experience are preferred.

Qualifications

• Must have at least 1 year in a technical support or related role.
• Excellent verbal and written communication.
• Graduate with a 4-year degree.

Responsibilities

• Provide 24x7 technical support by phone.
• Diagnose hardware, software, network issues in Windows 10.
• Log all interactions in incident management system.
• Explain technical concepts in simple terms to customers.
• Maintain data privacy and security per PHI/PII.

Skills

Technical support

Communication skills

Windows 10

LAN/WAN/VPN

MS Office Suite

Tableau

Incident management

Education

4-year college degree

Industrial Engineering/Management

Information Technology

Computer Science

Computer Engineering

Tools

Tableau

RightFax

MS Office

Incident management system

Job description

Optum Philippines is seeking a proactive Technical Support Representative to join our 24x7 operations. You will diagnose and resolve hardware, software, and network issues in a Windows 10 environment, while delivering clear guidance to customers over the phone.

The role emphasizes strong communication, adherence to privacy rules for PHI/PII, and accurate logging in our incident management tool. A 4-year degree and 1+ year of tech support experience are preferred.