Remote Shopify Ops Lead | Ecommerce Fulfillment & Growth

Hirehawk; Philippines; Remote; PHP 1.269.000 - 1.551.000; Vollzeit

Benefits dieser Stelle

$200k+ perk marketplace

Up to 50% earnings before payday

Zusammenfassung

HireHawk connects top global talent with U.S. companies and is seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end.

This remote role is based in the Philippines and focuses on managing the full order-to-delivery pipeline, customer operations, and team coordination. This high-ownership, operator role suits someone who has worked closely with founders or leadership teams and can independently scale store operations while collaborating across

Qualifikationen

• Hands-on Shopify operations experience is required.
• Experience in B2B e-commerce environments (bulk or custom orders).
• Proven ability to manage fulfillment coordination and logistics.
• Experience managing customer operations and post-purchase workflows.
• Strong organizational and project management skills.
• Experience with a $3M+ revenue e-commerce brand.
• Ability to operate as a generalist across operations.
• Experience remote or offshore team management.
• Print-on-demand or custom product experience.
• Familiar with tools such as Klaviyo or Close CRM.

Aufgaben

• Manage daily Shopify store operations end-to-end.
• Oversee the full order lifecycle: order intake → production → fulfillment → delivery.
• Coordinate with suppliers, production teams, and fulfillment partners.
• Manage customer operations, including issue resolution and communication.
• Lead and manage a small remote/offshore team.
• Implement and optimize operational processes and workflows.
• Ensure order accuracy, delivery timelines, and customer satisfaction.
• Support project management initiatives across operations and fulfillment.
• Collaborate with leadership to scale operations and improve efficiency.

Kenntnisse

Shopify ops

B2B e-commerce

Fulfillment coordination

Customer operations

Team leadership

Project management

Process improvement

Print-on-demand

Remote team management

Generalist operations

Tools

Klaviyo

Close CRM

Jobbeschreibung

HireHawk connects top global talent with U.S. companies and is seeking an experienced E-commerce Operations Manager to oversee and run day-to-day operations end-to-end.

This remote role is based in the Philippines and focuses on managing the full order-to-delivery pipeline, customer operations, and team coordination. This high-ownership, operator role suits someone who has worked closely with founders or leadership teams and can independently scale store operations while collaborating across