Remote ServiceNow CRM/CSM Developer — AI & Automation

Atos India; Taguig; Remote; PHP 900,000 - 1,200,000; Full time

Job summary

Atos India is seeking a ServiceNow Developer focused on CRM and CSM to design, configure, and build advanced solutions on the ServiceNow platform. The role emphasizes AI-powered automation, Now Assist GenAI, and enterprise integrations with CMDB/CSDM alignment.

You will collaborate with architects, stakeholders, and operations teams to translate business requirements into scalable, secure ServiceNow solutions and contribute to innovative CRM experiences in a remote, US-time zone setting.

Qualifications

• 5+ years of ServiceNow platform development experience with CRM/CSM workflows, intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered capabilities.
• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
• Strong understanding of customer service operations, digital customer engagement, and CRM workflow automation.
• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Policies, and IntegrationHub.

Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across CRM and CSM modules.
• Develop and enhance CSM workflows including Case Management and Omnichannel engagement.
• Implement intelligent customer workflows using Now Assist GenAI and AI Agents.
• Develop integrations via REST/SOAP APIs, IntegrationHub, MID Server, and external CRM systems.
• Support platform upgrades, releases, and governance standards.

Skills

ServiceNow development

CRM/CSM workflows

Workflow automation

Enterprise integrations

CMDB/CSDM

AI capabilities

JavaScript

Glide APIs

Flow Designer

Script Includes

Business Rules

Client Scripts

UI Policies

Now Assist GenAI

IntegrationHub

MID Server

REST APIs

SOAP APIs

ServiceNow Studio

Tools

IntegrationHub

MID Server

REST APIs

SOAP APIs

ServiceNow Studio

Job description

Atos India is seeking a ServiceNow Developer focused on CRM and CSM to design, configure, and build advanced solutions on the ServiceNow platform. The role emphasizes AI-powered automation, Now Assist GenAI, and enterprise integrations with CMDB/CSDM alignment.

You will collaborate with architects, stakeholders, and operations teams to translate business requirements into scalable, secure ServiceNow solutions and contribute to innovative CRM experiences in a remote, US-time zone setting.