Remote ServiceNow CRM/CSM Developer | AI & Automation

Atos Data; Philippines; Remote; PHP 900,000 - 1,500,000; Full time

Job summary

Atos Data is seeking a ServiceNow Developer focused on CRM and CSM to design, configure, and develop advanced solutions on the ServiceNow platform. The role emphasizes AI-driven automation, intelligent workflow design, and enterprise integrations to transform customer operations.

You will work with architects, consultants, and business stakeholders to translate requirements into scalable, secure ServiceNow solutions, leveraging Now Assist, GenAI workflows, CMDB/CSDM, and omnichannel engagement.

Qualifications

• 5+ years of ServiceNow platform development experience focusing on CRM/CSM workflows and AI-powered automation.
• Hands-on experience in enterprise integrations and CMDB/CSDM implementations.
• Strong understanding of customer service operations and CRM workflow automation.
• Expertise in JavaScript, Glide APIs, Flow Designer, Script Includes, Business Rules, Client Scripts, UI Policies, and integrations.

Responsibilities

• Design, configure, and develop ServiceNow solutions across CRM, CSM, and enterprise workflow modules.
• Develop and enhance CSM workflows including Case Management and Omnichannel engagement.
• Implement intelligent customer workflows using Now Assist, GenAI, and AI Agents.
• Build and maintain scoped applications using ServiceNow Studio and integrations via REST/SOAP.
• Support platform upgrades, governance, testing, and release management.

Skills

ServiceNow development

CRM/CSM workflows

AI-powered automation

Enterprise integrations

CMDB/CSDM implementations

JavaScript

APIs (REST/SOAP)

Tools

REST/SOAP APIs

ServiceNow Studio

Job description

Atos Data is seeking a ServiceNow Developer focused on CRM and CSM to design, configure, and develop advanced solutions on the ServiceNow platform. The role emphasizes AI-driven automation, intelligent workflow design, and enterprise integrations to transform customer operations.

You will work with architects, consultants, and business stakeholders to translate requirements into scalable, secure ServiceNow solutions, leveraging Now Assist, GenAI workflows, CMDB/CSDM, and omnichannel engagement.