Remote Service Coordinator - IT & Security

Access Offshoring; Manila; On-site; PHP 446,000 - 614,000; Full time

Benefits offered by this job

Work from Home Allowance

HMO for you and a dependent

20 Days Annual Leave AND 5 Days Sick

Job summary

Access Offshoring Philippines, Inc. is seeking a Service Admin to support day-to-day service administration and customer coordination for an Australian electronic security business.

The role frees the technical team to focus on quoting, design, and revenue activities. The ideal candidate will handle calls, schedule appointments, manage calendars, process quotations, assist with invoicing, and escalate complex enquiries as needed.

Qualifications

• Previous Service Administration, Service Coordination or Scheduling experience.
• Ideally experience supporting a IT, trades, security or other field-service business.
• Comfortable learning job-management and scheduling systems.
• General technical or IT aptitude is strongly preferred.
• Experience with ServiceM8 or a similar platform would be useful; the client uses a custom-built job-management system.
• Strong spoken English and confident telephone communication with customers.
• Strong scheduling, calendar coordination, organisation and attention to detail.
• Able to learn technical terminology and identify when an enquiry should be escalated.

Responsibilities

• Answer and manage inbound customer calls.
• Respond to general customer enquiries and emails.
• Schedule jobs, appointments and technician visits.
• Make outbound calls to confirm and coordinate appointments.
• Maintain calendars and technician schedules.
• Enter and maintain accurate job information in the client's custom job-management platform.
• Monitor jobs through the administrative workflow and ensure information is progressed correctly.
• Follow up customers where required.
• Send prepared quotations and related customer documentation.
• Assist with invoicing and routine job administration where required.
• Triage incoming customer enquiries and determine whether they can be handled administratively or need escalation to a technician.
• Maintain accurate customer and job records.

Skills

Service Administration

Scheduling

Customer service

English communication

IT aptitude

ServiceM8 experience

Scheduling systems

Tools

ServiceM8

Custom job-management system

Job description

Access Offshoring Philippines, Inc. is seeking a Service Admin to support day-to-day service administration and customer coordination for an Australian electronic security business.

The role frees the technical team to focus on quoting, design, and revenue activities. The ideal candidate will handle calls, schedule appointments, manage calendars, process quotations, assist with invoicing, and escalate complex enquiries as needed.