Service Coordinator – IT & Cloud Solutions

STAFFVIRTUAL; Central Visayas; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO Day 1

Free dependent coverage

Allowances

Attendance bonus

Paid time off

Company-provided laptop and monitor

Job summary

STAFFVIRTUAL is seeking a Service Coordinator in the Philippines to receive, monitor, and process service requests for a Managed Office Provider delivering IT, print, cloud, and security solutions. You will coordinate with vendors and technicians, manage calls and tickets, and ensure accurate invoicing to uphold service excellence.

The role requires strong communication and customer service skills, along with solid MS Office proficiency.

Qualifications

• Basic customer service skills and professional communication are required.
• Experience handling inquiries via phone and email is favorable.
• Familiarity with invoicing processes is a plus.

Responsibilities

• Receive service requests via phone and email using multiple software platforms.
• Monitor ageing service calls and provide timely updates to customers and vendors.
• Invoice service calls with all required data.
• Coordinate with 3rd party vendors and technicians to ensure world-class service.
• Handle 25+ incoming and 20+ outgoing calls per day.
• Handle 40+ service tickets per day.
• Invoice 10+ aged calls daily.
• Update all assigned account/region service calls daily.

Skills

Communication skills

Customer service

MS Office proficiency

Tools

Microsoft Office

Job description

STAFFVIRTUAL is seeking a Service Coordinator in the Philippines to receive, monitor, and process service requests for a Managed Office Provider delivering IT, print, cloud, and security solutions. You will coordinate with vendors and technicians, manage calls and tickets, and ensure accurate invoicing to uphold service excellence.

The role requires strong communication and customer service skills, along with solid MS Office proficiency.