Remote Tax Support Specialist (Seasonal)

Peak Support Global Enterprise

Philippines

Remote

PHP 1,873,000 - 2,622,000

Part time

14 days+

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Job summary

Peak Support Global Enterprise is seeking a Remote Tax Customer Support Representative - Seasonal to assist US taxpayers during peak season, delivering product support through live chat and email while not giving tax advice. Role requires 3 years in customer-facing work with live chat and ticketing, strong CSAT/SLAs, and excellent written communication.

Tax knowledge and confidentiality for PII/TRI are essential.

Qualifications

3 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms.
Strong ability to work within customer service metrics, such as CSAT and First-Time Response SLAs.
Exceptional written communication skills, with the ability to guide customers through complex issues clearly and effectively—without providing tax advice.
A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience.
Prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations.

Responsibilities

Answer customers' concerns via email and live chat, providing product support without tax advice.
Participate in meetings and provide feedback.
Cover evenings and weekends on a schedule within the tax season.