Remote CX Concierge — Seasonal Customer Support

Peak Support Global Enterprise; Philippines; Remote; PHP 1,996,000 - 2,620,000; Part time

Benefits offered by this job

Remote work

Job summary

Peak Support is seeking Remote Seasonal Customer Service Representatives to handle email inquiries from customers for US brands. You will deliver empathetic, accurate responses and work to resolve issues promptly.

Successful candidates communicate clearly, stay organized, and thrive in a fast-paced environment while contributing to a high-quality customer experience from a fully remote setting.

Qualifications

• Excellent written communication with proper grammar.
• Empathy and active listening to understand customer needs.
• Polite, confident and courteous in all interactions.
• Strong critical thinking to solve issues and provide solutions.
• Adaptable in a fast-paced, changing environment.
• Ability to handle escalations calmly and professionally.

Responsibilities

• Provide world-class customer service via email and other channels.
• Review inquiries and verify information to resolve customer issues.
• Maintain empathy and tailor solutions for each customer.
• Aim to meet or exceed quality and performance metrics.
• Maintain knowledge of systems and update procedures as needed.
• Attend team meetings and training sessions as scheduled.

Skills

Written communication

Empathy

Politeness

Critical thinking

Adaptability

Escalation handling

Schedule flexibility

Attention to detail

Job description

Peak Support is seeking Remote Seasonal Customer Service Representatives to handle email inquiries from customers for US brands. You will deliver empathetic, accurate responses and work to resolve issues promptly.

Successful candidates communicate clearly, stay organized, and thrive in a fast-paced environment while contributing to a high-quality customer experience from a fully remote setting.