Remote Sales & Retention Specialist

HelloFresh; Manila; Hybrid; PHP 335.000 - 558.000; Vollzeit

Zusammenfassung

HelloFresh's HelloConnect team is seeking a customer retention specialist in the Philippines. You will handle inbound retention calls, educate customers, and negotiate retention offers, driving satisfaction and loyalty while preserving brand integrity.

The role emphasizes integrity, empathy, and independent work, with participation in regular trainings and team huddles. A flexible work-from-home setup is offered, with occasional office visits as needed.

Qualifikationen

• Excellent communication skills
• Strong problem-solving abilities
• Effective negotiation skills
• Integrity and diligence
• Critical thinking with technical and language proficiency
• Independent work capability with minimal supervision
• Empathy and emotional intelligence
• Resilience and time management
• Multitasking ability
• Interest in craft beer and wine (optional)

Aufgaben

• Answer inbound retention calls and negotiate retention offers
• Maintain positive customer relationships and provide education
• Retain customers in compliance with guidelines
• Attend 1:1s, meetings, huddles, trainings and cross-trainings

Jobbeschreibung

HelloFresh's HelloConnect team is seeking a customer retention specialist in the Philippines. You will handle inbound retention calls, educate customers, and negotiate retention offers, driving satisfaction and loyalty while preserving brand integrity.

The role emphasizes integrity, empathy, and independent work, with participation in regular trainings and team huddles. A flexible work-from-home setup is offered, with occasional office visits as needed.