Multichannel Customer Service & Retention Specialist

Magellan Solutions; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Magellan Solutions in the Philippines is hiring a Customer Services Representative to perform customer service and retention for client accounts. You will support customers by phone, email and chat, handling inquiries, refunds, affiliations and subscriptions across different platforms.

Key competencies include excellent written and spoken communication, patience, resilience with irate customers, and the ability to prioritize. BPO experience and retention campaign familiarity are a plus.

Qualifications

• Excellent written and oral communication skills.
• Ability to handle irate customers with patience.
• Experience in retention campaigns is an advantage.

Responsibilities

• Provide customer service and retention for client accounts.
• Handle inquiries, refunds, affiliations and subscriptions via phone, email and chat.
• Process orders and manage multiple platforms across campaigns.

Skills

Excellent communication

Conversational

Patience

Withstand irate customers

BPO experience

Good typing

Job description

Magellan Solutions in the Philippines is hiring a Customer Services Representative to perform customer service and retention for client accounts. You will support customers by phone, email and chat, handling inquiries, refunds, affiliations and subscriptions across different platforms.

Key competencies include excellent written and spoken communication, patience, resilience with irate customers, and the ability to prioritize. BPO experience and retention campaign familiarity are a plus.