Sales Representative

HelloFresh; Manila; Hybrid; PHP 335,000 - 558,000; Full time

Job summary

HelloFresh's HelloConnect team is seeking a customer retention specialist in the Philippines. You will handle inbound retention calls, educate customers, and negotiate retention offers, driving satisfaction and loyalty while preserving brand integrity.

The role emphasizes integrity, empathy, and independent work, with participation in regular trainings and team huddles. A flexible work-from-home setup is offered, with occasional office visits as needed.

Qualifications

• Excellent communication skills
• Strong problem-solving abilities
• Effective negotiation skills
• Integrity and diligence
• Critical thinking with technical and language proficiency
• Independent work capability with minimal supervision
• Empathy and emotional intelligence
• Resilience and time management
• Multitasking ability
• Interest in craft beer and wine (optional)

Responsibilities

• Answer inbound retention calls and negotiate retention offers
• Maintain positive customer relationships and provide education
• Retain customers in compliance with guidelines
• Attend 1:1s, meetings, huddles, trainings and cross-trainings

Job description

Job Description:

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in [brief description of the primary responsibility], contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you dont meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Answer inbound retention calls: Maintain positive customer relationships, provide customer resolution/ education and negotiate using retention offers
• Retain customers in compliance with Beer52 guidelines and protocols
• Attend 1:1, meetings, huddles, & trainings
• Attend cross-trainings and upskilling

What you’ll bring

• Excellent communication, problem-solving, and negotiation skills
• Positive energy and can-do attitude
• A person with high regard for integrity and diligence
• Critical thinking with technical and language proficiency
• Ability to work independently and efficiently with minimal supervision
• Empathy, emotional intelligence, and resilience
• Effective time management and multitasking abilities
• An interest/passion for Craft Beer and Wine - ideal but optional

What we offer

• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your familys peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where youll collaborate with a differentiated the more here &etc..…...…..…...….. etc…..???
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location:

Work from home – Please note that you will need to visit our BGC office to pick up your equipment

Are you up for the challenge?

#helloconnect

#LI-Remote

Requirements: