Remote Sales Operations Analyst – Global CRM & Analytics

Emapta; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Night differential pay

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Upskilling via Emapta Academy

Gym access and trainer

Job summary

Emapta Philippines is seeking a proactive Sales Operations Analyst to empower global sales teams with CRM requests, pipeline reporting, and proposal coordination. This role offers remote flexibility, night-shift alignment with Eastern Time, and mentorship within a fast-growing legal tech environment.

You will manage sales documents, maintain SOPs, generate reports, support onboarding, and partner with cross-functional teams to drive accuracy and customer relationships while upskilling through

Qualifications

• Bachelor's degree in any field.
• 1 to 3 years of professional experience, preferably in sales operations or related field.
• Ability to learn and master various company computer systems.
• Strong interpersonal, collaboration, and teamwork skills.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Execute daily sales operations tasks to support the Sales team and ensure timely completion of assigned deliverables.
• Prepare and organize sales documents, including estimates, proposals, contracts, Statements of Work (SOWs), and Client Playbooks, in accordance with established standards and Sales leadership guidance.
• Maintain and update internal sales resources, including Standard Operating Procedures (SOPs) and sales collateral, to ensure accuracy, accessibility, and version control.
• Collaborate with Sales teams and SMEs to prepare accurate, high-quality responses to RFPs.
• Process all Conflict Check submissions accurately and within established deadlines.
• Compile sales estimates and proposals with Sales and SE teams per specifications and pricing standards.
• Assist Sales and SE teams with contract and SOW preparation through the CLM system.
• Create and update Client Playbooks based on guidance from Sales and SE teams.
• Organize and maintain SOPs and sales collateral for accuracy and accessibility.
• Process Salesforce requests, generate sales pipeline and activity reports, and enter leads from marketing events to support BD initiatives.
• Coordinate new client onboarding activities with Sales and SE teams.
• Provide first-tier support for end-user inquiries related to Salesforce, CLM, and other Sales Ops systems.
• Assist with planning, logistics, and coordination of internal and client-facing events.
• Serve as initial contact for inquiries from prospects and clients, providing objective information to support sales activities.

Skills

1-3 years experience

Sales operations knowledge

Analytical thinking

Communication skills

Interpersonal & teamwork

Education

Bachelor's degree

Job description

Emapta Philippines is seeking a proactive Sales Operations Analyst to empower global sales teams with CRM requests, pipeline reporting, and proposal coordination. This role offers remote flexibility, night-shift alignment with Eastern Time, and mentorship within a fast-growing legal tech environment.

You will manage sales documents, maintain SOPs, generate reports, support onboarding, and partner with cross-functional teams to drive accuracy and customer relationships while upskilling through