Remote Customer Service, Sales & Operations Specialist

Emapta; Metro Manila; Remote; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Permanent WFH

Salary advance program

Upskilling via Emapta Academy

Gym access

Job summary

Emapta Philippines is hiring a Customer Service, Sales & Operations Specialist to connect families with learning opportunities and coordinate tutors. You will support an education team, handle inquiries, and help manage class schedules on a permanent WFH setup with Sydney hours (Tue–Sat).

This role offers global exposure, structured training, and career growth in a collaborative environment. Ideal candidates have 3+ years in customer service or sales, excellent English, and strong organizational

Qualifications

• 3+ years of experience in customer service, sales, or a related role.
• Excellent written English and clear spoken English.
• Experience handling customer service or sales conversations by phone.
• Ability to learn new software and work with an in-house platform.
• Strong attention to detail and accuracy in administrative data entry.
• Skills in class scheduling, staff scheduling, organization, and time management.
• Initiative, problem-solving skills, and the ability to work independently.
• Accountability, adaptability, and a collaborative approach to team support.
• Reliable internet connection with a backup 4G connection.
• Availability to work Sydney hours, including Saturday.
• Ability to make this role your only full-time professional commitment.

Responsibilities

• Respond to customer inquiries through messages, email, and phone calls.
• Discuss learning options and support sales through messages, email, and phone calls.
• Assist internal staff through messages and phone calls.
• Coordinate with students and tutors to create new classes.
• Manage class schedules and monitor classroom and tutor availability.
• Identify and address issues with classroom capacity or tutor coverage.
• Manage timesheets and arrange cover for staff shifts.
• Complete daily administrative tasks using the in-house platform.
• Prepare invoices and follow up on overdue payments.
• Attend weekly administrative meetings and complete tasks from the team board.
• Supervise other administrators as the role expands.
• Learn the team's systems and processes, then take on the full range of responsibilities over your first few months

Skills

Customer service

Sales

Written English

Phone support

Attention to detail

Time management

Independent work

Team collaboration

Tools

Deputy

Xero

Notion

Slack

Job description

Emapta Philippines is hiring a Customer Service, Sales & Operations Specialist to connect families with learning opportunities and coordinate tutors. You will support an education team, handle inquiries, and help manage class schedules on a permanent WFH setup with Sydney hours (Tue–Sat).

This role offers global exposure, structured training, and career growth in a collaborative environment. Ideal candidates have 3+ years in customer service or sales, excellent English, and strong organizational