Sales Operations Analyst | WFH | Night Shift | Day 1 HMO

Emapta; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Night differential pay

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Upskilling via Emapta Academy

Gym access and trainer

Job summary

Emapta Philippines is seeking a proactive Sales Operations Analyst to empower global sales teams with CRM requests, pipeline reporting, and proposal coordination. This role offers remote flexibility, night-shift alignment with Eastern Time, and mentorship within a fast-growing legal tech environment.

You will manage sales documents, maintain SOPs, generate reports, support onboarding, and partner with cross-functional teams to drive accuracy and customer relationships while upskilling through

Qualifications

• Bachelor's degree in any field.
• 1 to 3 years of professional experience, preferably in sales operations or related field.
• Ability to learn and master various company computer systems.
• Strong interpersonal, collaboration, and teamwork skills.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Execute daily sales operations tasks to support the Sales team and ensure timely completion of assigned deliverables.
• Prepare and organize sales documents, including estimates, proposals, contracts, Statements of Work (SOWs), and Client Playbooks, in accordance with established standards and Sales leadership guidance.
• Maintain and update internal sales resources, including Standard Operating Procedures (SOPs) and sales collateral, to ensure accuracy, accessibility, and version control.
• Collaborate with Sales teams and SMEs to prepare accurate, high-quality responses to RFPs.
• Process all Conflict Check submissions accurately and within established deadlines.
• Compile sales estimates and proposals with Sales and SE teams per specifications and pricing standards.
• Assist Sales and SE teams with contract and SOW preparation through the CLM system.
• Create and update Client Playbooks based on guidance from Sales and SE teams.
• Organize and maintain SOPs and sales collateral for accuracy and accessibility.
• Process Salesforce requests, generate sales pipeline and activity reports, and enter leads from marketing events to support BD initiatives.
• Coordinate new client onboarding activities with Sales and SE teams.
• Provide first-tier support for end-user inquiries related to Salesforce, CLM, and other Sales Ops systems.
• Assist with planning, logistics, and coordination of internal and client-facing events.
• Serve as initial contact for inquiries from prospects and clients, providing objective information to support sales activities.

Skills

1-3 years experience

Sales operations knowledge

Analytical thinking

Communication skills

Interpersonal & teamwork

Education

Bachelor's degree

Job description

Drive Global Sales Success Through Smarter Operations and Analytics

Put your Salesforce expertise behind smarter international business decisions. Become a Sales Operations Analyst and manage CRM requests, sales documentation, pipeline reporting, and proposal coordination for an innovative legal technology provider. Help global sales teams improve operational accuracy and customer relationships while building a rewarding career with Emapta through remote flexibility, continuous upskilling, professional mentorship, and international collaboration.

Job Overview

• Employment Type: Full-time
• Shift: Night Shift (Monday to Friday, 9:00 AM-6:00 PM Eastern Time), Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Qualifications

• Bachelor's degree in any field
• 1 to 3 years of professional experience, preferably in sales operations or a related field
• Ability to learn and master various company computer systems
• Strong interpersonal, collaboration, and teamwork skills
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills

Preferred Qualifications

• Knowledge of or experience in the electronic discovery (eDiscovery) industry

Your Daily Tasks

Sales Operations & Administrative Support

• Execute daily sales operations tasks to support the Sales team and ensure timely completion of assigned deliverables.
• Prepare and organize sales documents, including estimates, proposals, contracts, Statements of Work (SOWs), and Client Playbooks, in accordance with established standards and Sales leadership guidance.
• Maintain and update internal sales resources, including Standard Operating Procedures (SOPs) and sales collateral, to ensure accuracy, accessibility, and version control.

Essential Sales Operations Functions

• Collaborate with Sales teams and Subject Matter Experts (SMEs) to prepare accurate, high-quality responses to Requests for Proposals (RFPs).
• Process all Conflict Check submissions accurately and within established deadlines.
• Compile sales estimates and proposals in collaboration with Sales and Sales Engineering (SE) teams, in accordance with provided specifications and pricing standards.
• Assist Sales and Sales Engineering teams with contract and Statement of Work (SOW) preparation through the Contract Lifecycle Management (CLM) system.
• Create and update Client Playbooks based on guidance from Sales and Sales Engineering teams.
• Organize and maintain Standard Operating Procedures (SOPs) and sales collateral to ensure accuracy and accessibility.
• Process Salesforce requests, generate sales pipeline and activity reports, and enter leads from marketing events to support business development initiatives.
• Coordinate new client onboarding activities under the direction of Sales and Sales Engineering teams.
• Provide first-tier support for end-user inquiries related to Salesforce, CLM, and other Sales Operations systems.
• Assist with the preparation, logistics, and coordination of internal and client-facing events.
• Serve as the initial point of contact for inquiries from prospects and clients, and provide objective information to support sales activities and customer relationships.

Goals & Variable Compensation

• Participate in position-specific variable compensation arrangements, subject to applicable eligibility criteria and established company guidelines.

Professional Values & Work Approach

• Courageous: Demonstrate integrity, ethical judgment, resilience, and confidence when addressing challenges and difficult conversations.
• Reliable: Maintain accountability, deliver consistent results, respond promptly, and collaborate effectively to meet client expectations.
• Inventive: Apply creativity, resourcefulness, initiative, and technical expertise to develop effective solutions.
• Adaptable: Respond proactively and flexibly to evolving client requirements, shifting priorities, and complex business demands.

About the Client

Our client is a US-based legal technology and services provider specializing in eDiscovery, litigation support, managed document review, and contract analytics. They combine artificial intelligence, advanced analytics, and industry expertise to support law firms, corporate legal departments, and government organizations. Their comprehensive services span digital forensics, data processing, document review, contract lifecycle management, and information governance. Through innovative technology and expert-led solutions, they help organizations manage complex legal matters, streamline workflows, reduce costs, mitigate risks, and achieve accurate, defensible outcomes.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.