Remote Sales & Intake Coordinator | Quick-Response

Outsource Access, Inc.; Cagayan de Oro; Remote; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Health & Wellness coverage

Group Life Insurance

Paid leave credits

Government-mandated benefits support

Overtime pay

Night differential

Job summary

Outsource Access, Inc. is a remote company seeking a customer support specialist to handle inquiries, log data in the CRM, and keep our roofing leads moving through the pipeline.

You will engage both inbound and outbound inquiries with a focus on rapid, clear communication from a home office setup. Role includes managing the CRM, scheduling across the field team, and generating roof reports to maintain operational clarity.

Qualifications

• The Proactive Communicator: You can build rapport quickly over the phone for inbound and outbound inquiries.
• The Detail Detective: You log interactions accurately in the CRM and generate precise reports.
• The Weekend Warrior: You thrive on after-hours schedules to keep the business running.
• Tech-Savvy: Comfortable with CRM systems (like JobNimbus), external reporting tools, and multi-channel communication.
• Your Home Office: Reliable quiet workspace with fast internet and a good computer setup.

Responsibilities

• The Golden Minute: You are the first contact for new inquiries and respond within 60 seconds.
• Driving the Pipeline: Proactively manage outbound calls and follow-ups to convert cold leads into opportunities.
• Seamless Scheduling: Bridge between customer and field team; set appointments and manage CRM to prevent dropped leads.
• Information Excellence: Provide vital data by generating roof reports and maintaining real-time CRM communications.

Skills

Inbound/outbound calls

CRM data logging

Data integrity

Multi-channel comms

Remote work setup

JobNimbus familiarity

Tools

JobNimbus

CRM software

Job description

Outsource Access, Inc. is a remote company seeking a customer support specialist to handle inquiries, log data in the CRM, and keep our roofing leads moving through the pipeline.

You will engage both inbound and outbound inquiries with a focus on rapid, clear communication from a home office setup. Role includes managing the CRM, scheduling across the field team, and generating roof reports to maintain operational clarity.