Sales and Intake Coordinator (Remote)

Outsource Access, Inc.; Cagayan de Oro; Remote; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Health & Wellness coverage

Group Life Insurance

Paid leave credits

Government-mandated benefits support

Overtime pay

Night differential

Job summary

Outsource Access, Inc. is a remote company seeking a customer support specialist to handle inquiries, log data in the CRM, and keep our roofing leads moving through the pipeline.

You will engage both inbound and outbound inquiries with a focus on rapid, clear communication from a home office setup. Role includes managing the CRM, scheduling across the field team, and generating roof reports to maintain operational clarity.

Qualifications

• The Proactive Communicator: You can build rapport quickly over the phone for inbound and outbound inquiries.
• The Detail Detective: You log interactions accurately in the CRM and generate precise reports.
• The Weekend Warrior: You thrive on after-hours schedules to keep the business running.
• Tech-Savvy: Comfortable with CRM systems (like JobNimbus), external reporting tools, and multi-channel communication.
• Your Home Office: Reliable quiet workspace with fast internet and a good computer setup.

Responsibilities

• The Golden Minute: You are the first contact for new inquiries and respond within 60 seconds.
• Driving the Pipeline: Proactively manage outbound calls and follow-ups to convert cold leads into opportunities.
• Seamless Scheduling: Bridge between customer and field team; set appointments and manage CRM to prevent dropped leads.
• Information Excellence: Provide vital data by generating roof reports and maintaining real-time CRM communications.

Skills

Inbound/outbound calls

CRM data logging

Data integrity

Multi-channel comms

Remote work setup

JobNimbus familiarity

Tools

JobNimbus

CRM software

Job description

This is a remote position.

What We Do

At Outsource Access, we help homeowners and property managers get the urgent roofing support they need when it matters most. We don’t just answer phones, we make sure every lead is captured, every question is answered, and the sales pipeline never stops moving, even while the rest of the world is sleeping.

How You’ll Make a Difference

• The Golden Minute: You will be the first point of contact for new inquiries, responding within 60 seconds to ensure potential clients feel heard and valued the moment they reach out.
• Driving the Pipeline: By proactively managing outbound calls and daily follow-up rounds, you turn cold leads into warm opportunities and keep the sales engine primed for success.
• Seamless Scheduling: You act as the bridge between the customer and the field team, expertly setting appointments and managing the CRM to ensure no lead falls through the cracks.
• Information Excellence: You provide the vital data the team needs by generating roof reports and maintaining real-time communication through CRM text monitoring, ensuring total operational clarity.

Requirements

Is This You?

• The Proactive Communicator: You have a natural ability to build rapport quickly over the phone and can handle both inbound inquiries and outbound outreach with confidence and clarity.
• The Detail Detective: You take pride in data integrity, ensuring every interaction is logged accurately in the CRM and every report is generated with precision.
• The Weekend Warrior: You thrive in a non-traditional schedule and enjoy the focus that comes with managing the "after-hours" front lines to keep a business running 24/7.
• Tech-Savvy: You are comfortable navigating CRM systems (like JobNimbus), using external reporting tools, and managing multi-channel communication (voice and text) simultaneously.
• Your Home Office: You have a reliable, quiet workspace with a high-speed internet connection and a dependable computer setup to ensure seamless service for our clients.

Role Details & Schedule

This role follows a Central Time (CT) schedule. Please note that the schedule is subject to change based on business needs, but the standard hours are:

• Monday: Day Off
• Tuesday – Friday: 5:00 PM – 9:00 PM (4 hours daily)
• Saturday – Sunday: 8:00 AM – 8:00 PM (12 hours daily)

Benefits

Why You’ll Love Being Part of the OAmazing Team

You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:

Your Wellness & Security

• Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
• Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
• Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
• Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.

Your Financial Rewards

• Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
• Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
• 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.