Remote SaaS Implementation Specialist

MicroSourcing International; Philippines; À distance; PHP 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Paid time-off

Performance bonuses

Résumé du poste

MicroSourcing is seeking a Program Assurance Officer to join a remote team in the Philippines. You will collaborate with leadership, sales, and clients to gather clear program requirements and configure the platform, including campaigns, reward catalogs, user access, and branding.

You will manage timelines and client communications using Monday.com, ClickUp, Jira, or Trello; support bulk data imports and onboarding workflows while maintaining data integrity; identify launch roadblocks and

Qualifications

• 1–3 years in client onboarding or account coordination.
• Experience in fast-paced B2B SaaS environments.
• Proficiency with project management platforms and advanced Excel/Sheets.
• Experience using CRM and engagement tools (Freshdesk, Salesforce, HubSpot, Zoom).
• Proven ability to perform UAT and system quality assurance.
• Strong written and verbal stakeholder communication.

Responsabilités

• Collaborate with leadership, sales and clients to gather requirements.
• Configure the platform including campaigns, reward catalogs, user access, and branding.
• Manage timelines and client communications using Monday.com, ClickUp, Jira, or Trello.
• Support data imports and onboarding workflows while maintaining data integrity.
• Identify launch roadblocks and escalate defects to technical teams.
• Coordinate with Product, IT, and Customer Success on client integrations.
• Maintain configuration notes using OneDrive and Confluence.
• Execute handover to Customer Success using transition forms.
• Stay updated on new platform features and train new hires.

Connaissances

Client onboarding

Platform configuration

Account coordination

Project management

CRM tools

Stakeholder communication

UAT

Formation

Outils

Freshdesk

Salesforce

HubSpot

Zoom

Jira

Description du poste

MicroSourcing is seeking a Program Assurance Officer to join a remote team in the Philippines. You will collaborate with leadership, sales, and clients to gather clear program requirements and configure the platform, including campaigns, reward catalogs, user access, and branding.

You will manage timelines and client communications using Monday.com, ClickUp, Jira, or Trello; support bulk data imports and onboarding workflows while maintaining data integrity; identify launch roadblocks and