Remote SaaS Product Support Specialist (PH Time)

PriceLabs; Philippines; Remote; PHP 390,600 - 558,000; Full time

Job summary

PriceLabs seeks a Product Support Specialist in the Philippines to be the first point of contact for customers. You will handle inquiries, guide users through the product, and help drive customer success in a global SaaS environment.

The role operates from 4:30 a.m. to 1:00 p.m. PH time on five days, with a remote-friendly setup and opportunities to grow into non-technical roles across Sales, Data Analytics, or Marketing as you develop.

Qualifications

• 1+ years of experience in a Customer support role within a SaaS product organisation.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Numerical literacy and ability to explain numerical concepts to non-technical users.
• Strong verbal, written, presentation, and interpersonal communication skills.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Conducting product walkthroughs and providing resolutions to customers' queries.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Providing prompt and accurate feedback to customers.
• Ensuring proper recording and closure of all issues.
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers.

Skills

Customer support

Empathy

Problem-solving

Numerical literacy

Communication

Job description

PriceLabs seeks a Product Support Specialist in the Philippines to be the first point of contact for customers. You will handle inquiries, guide users through the product, and help drive customer success in a global SaaS environment.

The role operates from 4:30 a.m. to 1:00 p.m. PH time on five days, with a remote-friendly setup and opportunities to grow into non-technical roles across Sales, Data Analytics, or Marketing as you develop.