Remote SaaS Support Specialist — Global Events Tech

Emapta; Metro Manila; Remote; PHP 446,000 - 893,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Permanent WFH

Salary advance program

Upskilling via Emapta Academy

Gym access (Ortigas/Makati)

Lifestyle perks

Job summary

Emapta is seeking a Customer Support Specialist to handle ticketing, access, refunds, and technical concerns for a global event tech platform. This full-time, permanent WFH role offers night shifts and a competitive PHP 40,000–80,000 salary, with a rich benefits package and ongoing upskilling.

You will resolve issues, maintain high CSAT, and collaborate with internal teams to deliver seamless event experiences for a global client base.

Qualifications

• 3+ years of customer support experience in a SaaS/tech environment.
• Experience supporting external customers and stakeholders.
• Experience in the event management sector is a plus.
• Strong communication, detail-orientation, and collaboration skills.

Responsibilities

• Respond to customer inquiries across multiple channels.
• Meet or exceed CSAT targets and SLAs.
• Assist with ticket purchases, delivery issues, refunds, and access concerns.
• Document issues and escalate when needed; contribute to knowledge base.

Skills

3+ years customer support

external customers & stakeholders

communication skills

attention to detail

customer-centric mindset

team collaboration

time management

understanding technical solutions

Education

Diploma in Administration/Business/ICT

Tools

Ticketing systems

Job description

Emapta is seeking a Customer Support Specialist to handle ticketing, access, refunds, and technical concerns for a global event tech platform. This full-time, permanent WFH role offers night shifts and a competitive PHP 40,000–80,000 salary, with a rich benefits package and ongoing upskilling.

You will resolve issues, maintain high CSAT, and collaborate with internal teams to deliver seamless event experiences for a global client base.