Global Customer Support Specialist — Night Shift

Emapta; Mandaluyong; On-site; PHP 691,000 - 827,000; Full time

Benefits offered by this job

Pioneer team

HMO day 1

Night differential

Weekends off

Ortigas location

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Job summary

Emapta is seeking a Customer Service Representative to handle 60+ daily calls, navigate multiple systems, and expand capabilities through email support cross-training. As part of a pioneer team, you’ll gain early exposure to evolving processes and help establish strong service standards as operations grow.

Join Emapta in Ortigas for a night-shift role with weekends off, and enjoy first-day HMO coverage, ongoing upskilling through Emapta Academy, and a competitive salary package in a supportive,

Qualifications

• High school diploma or equivalent.
• At least 3 years of BPO customer service experience handling a high-volume call campaign.
• Proven experience handling a minimum of 60 customer calls per day.

Responsibilities

• Respond promptly to inbound calls and emails, providing accurate and professional customer assistance.
• Complete outbound follow-ups with customers, vendors, and business partners as required.
• Explain relevant policies, service information, processes, and procedures clearly and accurately.
• Process returns, credits, claims, requests, and other customer transactions in line with established procedures.
• Investigate order, service, delivery, and account concerns and coordinate appropriate resolutions.
• Track outstanding requests and follow through on delayed, missing, or unresolved cases.
• Enter customer orders and requests accurately and efficiently.
• Send customer and internal correspondence using approved templates and communication standards.
• Monitor email responses and provide timely, professional follow-up.
• Troubleshoot customer concerns and determine appropriate next steps or solutions.
• Escalate complex issues to the appropriate internal teams and maintain proper follow-through.
• Maintain complete and accurate customer interaction records in designated systems.
• Identify recurring customer feedback or service issues and report trends to the supervisor.

Skills

Customer service

Call handling

Multi-system use

Email support

Night shift

Onsite at Ortigas

Education

High school diploma

Tools

MS Word

MS Excel

Internet applications

Job description

Emapta is seeking a Customer Service Representative to handle 60+ daily calls, navigate multiple systems, and expand capabilities through email support cross-training. As part of a pioneer team, you’ll gain early exposure to evolving processes and help establish strong service standards as operations grow.

Join Emapta in Ortigas for a night-shift role with weekends off, and enjoy first-day HMO coverage, ongoing upskilling through Emapta Academy, and a competitive salary package in a supportive,