Global E‑commerce Customer Support Specialist (Remote)

Emapta; Metro Manila; Remote; PHP 290,000 - 469,000; Full time

Benefits offered by this job

HMO coverage

Competitive salary

Night shift premium

Permanent WFH

Weekends off

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Government benefits

20 days leave

Engagement activities

Mentorship

Career growth

Diverse environment

Job summary

Emapta is hiring a Customer Service Representative to support international customers for a British travel brand. The role is full-time and remote, with Night Shift (PHT) and Weekend Offs.

You will handle orders, returns, exchanges, and product inquiries, building global ecommerce expertise while escalating complex issues for resolution. The position offers a permanent Work From Home arrangement, competitive salary, night differential, and extensive learning opportunities through Emapta Academy,

Qualifications

• At least 1 year of customer service experience, preferably in e-commerce.
• Strong written and verbal English communication skills.
• Familiarity with Zendesk, Gorgias, Freshdesk, or similar customer service platforms.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaborate effectively within remote teams.
• Stable internet connection and a quiet work environment.

Responsibilities

• Respond to customer inquiries through email, chat, and phone.
• Resolve product and order issues efficiently and professionally.
• Process returns, refunds, and exchanges accurately.
• Provide product information and assist customers with order placement.
• Escalate complex customer issues to appropriate internal teams.
• Maintain accurate records of customer interactions.
• Meet daily response time and customer satisfaction targets.

Skills

Customer service

English communication

Remote teamwork

Attention to detail

Problem solving

Independent work

Tools

Zendesk

Gorgias

Freshdesk

CRM platforms

Job description

Emapta is hiring a Customer Service Representative to support international customers for a British travel brand. The role is full-time and remote, with Night Shift (PHT) and Weekend Offs.

You will handle orders, returns, exchanges, and product inquiries, building global ecommerce expertise while escalating complex issues for resolution. The position offers a permanent Work From Home arrangement, competitive salary, night differential, and extensive learning opportunities through Emapta Academy,