Remote Tow Dispatcher with Real-Time Towing Ops

Genius Agency AI; Philippines; On-site; PHP 2,643,000 - 4,091,000; Full time

Job summary

Global Pacific Support is seeking an experienced Towing Dispatcher to support US-based towing companies. You will dispatch calls using Towbook, coordinate with drivers, and maintain professional communication with customers, insurers, and law enforcement from a remote home office.

Ideal candidates have hands-on dispatch experience for US clients, excellent English, strong multitasking, and the ability to manage competing priorities across shifts, nights, weekends, and holidays as needed.

Qualifications

• Experience as a dispatcher for a US-based towing company.
• Proficient with Towbook software.
• Experience coordinating with police and law enforcement.
• Excellent English communication, spoken and written.
• Reliable internet and a quiet home office.

Responsibilities

• Dispatch towing and roadside calls using Towbook.
• Coordinate with drivers to ensure timely service.
• Communicate with customers, insurance companies, and law enforcement.
• Monitor job status and provide real-time updates.
• Coordinate with law enforcement for accident scenes and police-initiated towing.
• Prioritize calls and manage multiple dispatch requests.

Skills

Multitasking

Problem solving

English proficiency

Customer service

Tools

Towbook

Job description

Global Pacific Support is seeking an experienced Towing Dispatcher to support US-based towing companies. You will dispatch calls using Towbook, coordinate with drivers, and maintain professional communication with customers, insurers, and law enforcement from a remote home office.

Ideal candidates have hands-on dispatch experience for US clients, excellent English, strong multitasking, and the ability to manage competing priorities across shifts, nights, weekends, and holidays as needed.