Remote Roadside Support Agent — Fast-Paced Growth

Global Pacific Support; Philippines; On-site; PHP 279,000 - 502,200; Full time

Benefits offered by this job

100% remote work

Non-toxic environment

Growth potential

Job summary

Global Pacific Support in the Philippines is seeking Agents for Towing and Roadside Assistance to be the primary contact for customers needing roadside help. You will coordinate service delivery and communicate clearly with customers, providers, and internal teams.

This role requires strong communication, the ability to multitask in a fast-paced environment, and reliable internet at home. You should be comfortable using VoIP, computer tools, and scheduling software, with a focus on safety and

Qualifications

• Experience in customer service, preferably in BPO or call center.
• Proven ability to communicate clearly, listen actively, and resolve issues.
• Ability to multitask in a fast-paced, high-pressure environment.
• Must have reliable home workspace and internet connection.
• Proficient with computers, VoIP, and web-based tools.
• Willingness to work flexible schedules, including weekends and holidays.
• Strong command of written and spoken English.

Responsibilities

• Serve as primary contact for roadside assistance requests.
• Coordinate service delivery with providers and internal teams.
• Communicate statuses and options to customers.
• Prioritize tasks and maintain accurate case notes.
• Escalate issues when needed to ensure safety and satisfaction.

Skills

Customer service

Communication skills

Multitasking

Problem solving

English fluency

Time management

Reliability

Tech-savvy

Tools

VoIP systems

Web-based tools

PC/Laptop

Job description

Global Pacific Support in the Philippines is seeking Agents for Towing and Roadside Assistance to be the primary contact for customers needing roadside help. You will coordinate service delivery and communicate clearly with customers, providers, and internal teams.

This role requires strong communication, the ability to multitask in a fast-paced environment, and reliable internet at home. You should be comfortable using VoIP, computer tools, and scheduling software, with a focus on safety and