Remote Reservations & Operations Specialist

jobr.pro; Philippines; On-site; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Remote work

Paid time off

HMO coverage

Competitive salary

Job summary

jobr.pro is seeking an Operations Specialist to support clients in the vacation rental sector. You will manage reservations, respond to guest inquiries, provide accurate pricing and policies across multiple platforms, and coordinate with property owners and vendors.

You will work 100% remotely with strong English communication, independence, and attention to detail to ensure smooth daily operations and guest satisfaction. Familiarity with VRBO/Airbnb is a plus.

Qualifications

• Excellent written and verbal English communication skills (mandatory).
• Prior experience in reservations or administrative operations within the vacation rental or hotel industry.
• Exceptional customer service and interpersonal skills.
• Ability to work independently in a remote work environment.
• Strong attention to detail and commitment to providing exceptional service.
• Empathy, patience, and a customer-centric mindset.
• Critical thinking and problem-solving abilities.
• Proficiency in learning new software quickly and efficiently.

Responsibilities

• Deliver excellent customer service by promptly addressing guest inquiries and concerns through various communication channels.
• Efficiently manage reservations, provide accurate pricing and policy information, and handle guest communications across multiple booking platforms.
• Resourcefully find property information and utilize maps and other tools to respond to location-specific inquiries.
• Utilize Streamline VRS property management software for reservations, guest communications, billing, property documentation, and listing updates.
• Collaborate with property owners to confirm availability and coordinate vendor support, deliveries, and projects, while effectively communicating with guests regarding any impact on their reservations.
• Maintain consistent and detailed communication within the Operations team to ensure seamless handover of tasks and responsibilities, promoting departmental success.
• Take ownership of individual tasks and projects while contributing to the team's ability to manage fast-paced daily operations and communications.
• Assist guests in selecting ideal properties by demonstrating in-depth knowledge of each property and location.
• Offer recommendations on local attractions and amenities, showcasing expertise about the area to enhance guest experiences.
• Maintain accurate records of reservations, payments, and guest information, ensuring compliance with agreements and regulations.
• Actively update departmental SOPs to reflect the most current procedures and policies across the company and its partners.

Skills

English communication

Reservations experience

Administrative operations

Remote work ability

Customer service

Attention to detail

Problem solving

Tools

Streamline VRS

Booking platforms

Job description

jobr.pro is seeking an Operations Specialist to support clients in the vacation rental sector. You will manage reservations, respond to guest inquiries, provide accurate pricing and policies across multiple platforms, and coordinate with property owners and vendors.

You will work 100% remotely with strong English communication, independence, and attention to detail to ensure smooth daily operations and guest satisfaction. Familiarity with VRBO/Airbnb is a plus.