Reservations Sales Specialist (Manila and Baguio hiring)

IHG Hotels & Resorts; Makati; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Retirement plan

Employee discount

Recharge days

Work-from-home arrangement

Volunteer days

Share plan participation

Job summary

IHG Hotels & Resorts is seeking a Reservations Sales Specialist to convert inquiries into bookings while delivering exceptional guest experiences. You will blend sales and service to match guests with the perfect stay and maximize value, all from a work‑from‑home setup.

Ideal candidates have at least 1 year in sales/hospitality, strong communication, and fluency in English. The role requires on-site training for a few weeks and flexible shifts, including weekends and holidays, within approved

Qualifications

• Minimum 1 year of experience in sales, hospitality, or reservations in a sales/volume/target-driven environment.
• Strong communication and relationship-building skills; fluent English required.
• Ability to listen, uncover opportunities and close sales.
• Willingness to work on-site training and shifting schedules, including weekends and holidays.

Responsibilities

• Convert guest inquiries into bookings by matching travelers with the right hotel and room.
• Identify guest needs and recommend options to maximize value.
• Influence buying decisions to convert inquiries into confirmed reservations.
• Drive sales while delivering a warm, seamless guest experience.
• Build genuine connections that inspire trust, loyalty, and repeat business.

Skills

Sales experience

Customer service

English fluency

Communication

Relationship-building

Education

High school diploma

Job description

Turn conversations into bookings and create exceptional guest experiences.

Love connecting with people and turning their needs into the right solution? Join IHG Hotels & Resorts as a Reservations Sales Specialist, where you’ll combine sales with customer service to help guests find the perfect stay while building your career with a global hospitality company.

Why join us?

Build your career in hospitality and reservations sales while helping guests find the right stay for their needs. We're looking for people with strong communication, customer service and sales potential. Relevant BPO, travel, hospitality or sales experience can be an advantage

What You'll Do

• Convert guest inquiries into successful bookings by matching travelers with the right hotel and room.
• Identify needs and recommend the best options, including rooms, upgrades, and hotel offerings.
• Confidently influence buying decisions and convert opportunities into confirmed reservations.
• Drive sales performance while delivering a warm, seamless guest experience.

• Build genuine connections that inspire trust, loyalty, and repeat business.

What We're Looking For

• Proven minimum experience of 1 year in sales, hospitality, reservations in a sales/ volume/ target-driven call center or BPO environment.
• Strong communication and relationship-building skills, with the ability to actively listen, uncover sales opportunities, confidently influence buying decisions, and close the sale. Fluency in spoken and written English required.
• Demonstrated capability to identify customer needs, recommend the appropriate offerings to maximize sales value while delivering an exceptional customer experience.
• Ability to come on site for a three-week training upon hire (or as needed); work shifting schedules including graveyard shift, holidays, and weekends.

• Location requirement: This is a work-from-home role, but you must be based within our approved employment locations: NCR, Region IV-A (CALABARZON), or CAR. Working from outside these areas is not supported.

• Some secondary school, high school diploma preferred but not required.

What's In It For You

• Long-term career growth and advancement opportunities in one of the world's leading hospitality companies.
• Earn competitive pay plus sales incentive opportunities and work from home allowance.
• Unique IHG perks: Retirement Plan, Employee Hotel Discount, Recharge Days, Work-from-Home arrangement (except as needed onsite e.g. New Hire Orientation and Training), “Giving for Good” Volunteer Days, Colleague Share Plan Participation,
• A culture that values performance, learning and “True hospitality for good”.