Reservations Sales Specialist (Baguio site)

IHG Hotels & Resorts; Baguio; Remote; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Retirement Plan

Employee Hotel Discount

Recharge Days

Work-from-Home arrangement

Giving for Good volunteer days

Colleague Share Plan Participation

Job summary

IHG Hotels & Resorts is seeking a Reservations Sales Specialist in the Philippines to convert inquiries into bookings and tailor stays to guest needs. This role combines sales and service, delivering a seamless guest experience and driving revenue.

The position requires at least 1 year in sales/hospitality/reservations in a fast-paced environment, with strong English communication and the ability to work on-site training and flexible shifts, including weekends.

Qualifications

• Proven minimum experience of 1 year in sales, hospitality, reservations in a sales/ volume/ target-driven call center or BPO environment.
• Strong communication and relationship-building skills, with the ability to actively listen, uncover sales opportunities, confidently influence buying decisions, and close the sale. Fluency in spoken and written English required.
• Demonstrated capability to identify customer needs, recommend the appropriate offerings to maximize sales value while delivering an exceptional customer experience.
• Ability to come on site for a three-week training upon hire (or as needed); work shifting schedules including graveyard shift, holidays, and weekends.
• Some secondary school, high school diploma preferred but not required.

Responsibilities

• Convert guest inquiries into successful bookings by matching travelers with the right hotel and room.
• Identify needs and recommend the best options, including rooms, upgrades, and hotel offerings.
• Confidently influence buying decisions and convert opportunities into confirmed reservations.
• Drive sales performance while delivering a warm, seamless guest experience.
• Build genuine connections that inspire trust, loyalty, and repeat business.

Skills

Sales experience

Hospitality experience

Customer service

English fluency

Communication skills

Active listening

Relationship building

Sales closing

Education

High school diploma preferred

Job description

Turn Conversations Into Bookings And Create Exceptional Guest Experiences.

Love connecting with people and turning their needs into the right solution? Join IHG Hotels & Resorts as a Reservations Sales Specialist, where you’ll combine sales with customer service to help guests find the perfect stay while building your career with a global hospitality company.

Why join us?

Build your career in hospitality and reservations sales while helping guests find the right stay for their needs. We're looking for people with strong communication, customer service and sales potential. Relevant BPO, travel, hospitality or sales experience can be an advantage.

What You'll Do

• Convert guest inquiries into successful bookings by matching travelers with the right hotel and room.
• Identify needs and recommend the best options, including rooms, upgrades, and hotel offerings.
• Confidently influence buying decisions and convert opportunities into confirmed reservations.
• Drive sales performance while delivering a warm, seamless guest experience.
• Build genuine connections that inspire trust, loyalty, and repeat business.

What We're Looking For

• Proven minimum experience of 1 year in sales, hospitality, reservations in a sales/ volume/ target-driven call center or BPO environment.
• Strong communication and relationship-building skills, with the ability to actively listen, uncover sales opportunities, confidently influence buying decisions, and close the sale. Fluency in spoken and written English required.
• Demonstrated capability to identify customer needs, recommend the appropriate offerings to maximize sales value while delivering an exceptional customer experience.
• Ability to come on site for a three-week training upon hire (or as needed); work shifting schedules including graveyard shift, holidays, and weekends.
• Some secondary school, high school diploma preferred but not required.

What's In It For You

• Long-term career growth and advancement opportunities in one of the world's leading hospitality companies.
• Earn competitive pay plus sales incentive opportunities and work from home allowance.
• Unique IHG perks: Retirement Plan, Employee Hotel Discount, Recharge Days, Work-from-Home arrangement (except as needed onsite e.g. New Hire Orientation and Training), “Giving for Good” Volunteer Days, Colleague Share Plan Participation,
• A culture that values performance, learning and “True hospitality for good”.

Note: Although the role is work from home, employees are expected to remain based within our approved employment locations: CAR. The arrangement therefore does not support working from anywhere outside these areas.