Quality Assurance Manager: Lead with Empathy & Impact

Ttecjobs; Lipa; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

PTO

Wellness benefits

Tuition reimbursement

Job summary

TTEC in Lipa City, Batangas, Philippines, seeks a Quality Assurance Manager to lead and develop a high-performing QA team. You will mentor associates, drive performance, and ensure optimal customer experiences on every call, reporting to the QA Senior Manager.

Join a culture focused on humanity in business, with opportunities for professional growth, training, and a competitive compensation package plus bonus opportunities.

Qualifications

• Minimum 1 year call center or equivalent work experience.
• Promote a performance-driven culture and strive for excellence.
• Support your team with the right tools and systems to complete tasks.
• Solution-oriented mindset to ensure happy customers.
• Understand, interpret, and manipulate data for reporting.
• Mentor and inspire others consistently.

Responsibilities

• Lead, mentor and coach team to meet goals and resolve issues.
• Interpret data and provide training to improve quality customer experience on calls.
• Coach associates to achieve goals and coordinate training on updates and processes.

Skills

Leadership

Coaching and mentoring

Data interpretation

Training

Customer experience

Job description

TTEC in Lipa City, Batangas, Philippines, seeks a Quality Assurance Manager to lead and develop a high-performing QA team. You will mentor associates, drive performance, and ensure optimal customer experiences on every call, reporting to the QA Senior Manager.

Join a culture focused on humanity in business, with opportunities for professional growth, training, and a competitive compensation package plus bonus opportunities.