Onsite Quality Assurance Lead — Coach Teams, Elevate CX

Tasq Work; Pasay; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Tasq Work is seeking a seasoned QA Manager to drive quality across calls, email, and chat in our Pasay operations. You will lead a team of QA specialists, shape standards, and implement coaching strategies to elevate customer experience.

This role demands hands-on monitoring, data-driven improvements, and collaboration with cross-functional teams to deliver measurable quality outcomes. Based in Metro Manila, you will own quality initiatives for international travel accounts and act as a key

Qualifications

• Experience leading QA teams.
• Experience supporting international travel accounts.

Responsibilities

• Monitors and evaluates quality across calls, email, and chat for adherence to standards.
• Documents on quality issues and performance measures for management review.
• Provides feedback and formal education to agents and teams.
• Leads development of new QA solutions for programs and processes.
• Acts as final decision/opinion maker in quality areas and mentors others.

Skills

QA Leadership

Call Center QA

Coaching & Mentoring

Process Improvement

Job description

Tasq Work is seeking a seasoned QA Manager to drive quality across calls, email, and chat in our Pasay operations. You will lead a team of QA specialists, shape standards, and implement coaching strategies to elevate customer experience.

This role demands hands-on monitoring, data-driven improvements, and collaboration with cross-functional teams to deliver measurable quality outcomes. Based in Metro Manila, you will own quality initiatives for international travel accounts and act as a key