Remote Property Operations Lead for Short-Term Rentals

SmartScale360 Careers; Philippines; Remote; PHP 508.000 - 608.000; Vollzeit

Benefits dieser Stelle

10 days PTO

Annual appraisal

Career Growth Opportunities

Healthcare Benefits

Zusammenfassung

SmartScale360 is seeking a Property Management Specialist to support our U.S.-based property operations. This remote role handles daily management tasks to ensure smooth operations and high-quality guest experiences.

This role is ideal for candidates with short-term rental or property operations experience who thrive in a fast-paced environment and are proactive. The position offers PHP 50,000 per month plus performance bonuses and benefits including 10 days PTO and healthcare.

Qualifikationen

• 1+ year of property management or short-term rental experience.
• Strong attention to detail and organizational skills.
• Proven ability to manage and lead remote teams.
• Customer service mindset with problem-solving ability.
• Ability to multitask and prioritize in a fast-paced environment.
• High level of accountability and ownership.

Aufgaben

• Manage guest communications across platforms (Airbnb, VRBO, direct bookings).
• Ensure timely, professional responses aligned with brand standards.
• Handle escalated guest issues via phone, email, or messaging.
• Proactively identify and resolve guest service gaps.
• Coordinate guest-related operational requests, including pool heating and accommodations.
• Vendor coordination for cleaning and maintenance.
• Monitor supply inventory and coordinate restocking.
• Ensure listings are accurate across all booking platforms.
• Process guest refunds accurately and promptly.
• Submit and track damage claims with insurance providers.
• Maintain SOP-compliant workflows and listings standards.
• Document guest concerns and resolutions.

Kenntnisse

Attention to detail

Organizational skills

Remote team leadership

Customer service

Multitasking

Tools

Guesty

Airbnb

Vrbo

Guesty Locks

Guesty Accounting

Slack

Google Docs

Gmail

Jobbeschreibung

SmartScale360 is seeking a Property Management Specialist to support our U.S.-based property operations. This remote role handles daily management tasks to ensure smooth operations and high-quality guest experiences.

This role is ideal for candidates with short-term rental or property operations experience who thrive in a fast-paced environment and are proactive. The position offers PHP 50,000 per month plus performance bonuses and benefits including 10 days PTO and healthcare.