Revenue & Client Services Specialist - Short-Term Rentals

Scale-Up Philippines; Hinoba-an; Sur place; PHP 446 000 - 670 000; Plein temps

Résumé du poste

Scale Up Philippines is seeking a Client Services & Revenue Support Assistant to join our Philippine office. The role supports the UK-aligned commercial team, managing property listings, pricing, and guest communications to maximise occupancy and revenue.

You will work onsite full-time and collaborate with owners, guests, and the international team to keep data accurate, listings sharp, and client experiences premium. Ideally you live nearby or can relocate.

Qualifications

• 2+ years in property management, short-term rentals, hospitality, travel, or e-commerce operations support.
• Hands-on experience with a property management system (Guesty, Hostaway, Lodgify, or similar) and OTA extranets.
• Strong Excel or Google Sheets skills - pivot tables, lookups, and the ability to build clean reports from raw data.
• Excellent written and verbal English; comfortable communicating with UK-based clients and international guests.
• Willing to work full-time onsite and align with UK business hours.
• Residing within commuting distance of the office or open to relocation.

Responsabilités

• Act as a responsive first point of contact for property owner and guest enquiries via email, portal, and messaging channels.
• Resolve routine queries independently and provide clear handover notes for complex issues.
• Maintain high standard of written communication reflecting a premium hospitality brand.
• Track occupancy, ADR, RevPAR, and booking pace across the portfolio.
• Build and issue recurring owner and internal performance reports on schedule.
• Create, optimise, and maintain listings across OTA platforms (Airbnb, Booking.com, Expedia, Vrbo).
• Load and maintain property listings on direct booking site with parity to OTA content.
• Implement rate changes, minimum-stay rules, and seasonal adjustments as directed.
• Prepare competitor and market rate comparisons to support pricing decisions.
• Keep CRM, PMS, and internal trackers clean and up-to-date.

Connaissances

Property management

Short-term rentals

Hospitality

Travel operations

Outils

Guesty

Hostaway

Lodgify

Description du poste

Scale Up Philippines is seeking a Client Services & Revenue Support Assistant to join our Philippine office. The role supports the UK-aligned commercial team, managing property listings, pricing, and guest communications to maximise occupancy and revenue.

You will work onsite full-time and collaborate with owners, guests, and the international team to keep data accurate, listings sharp, and client experiences premium. Ideally you live nearby or can relocate.