Remote STR Operations Specialist — Guest Experience Lead

Somewhere; Philippines; Remote; PHP 2,261,000 - 3,769,000; Full time

Job summary

Somewhere is seeking a warm, process-driven Short-Term Rental Operations Specialist to own day-to-day administration, guest communications, and pricing management for a 14-unit portfolio. The role focuses on text-and-email interactions, check-in/out, SOP development, and vendor coordination to deliver a premium guest experience.

You will also drive weekly business development outreach to insurance adjusters, relocation contacts, and corporate housing pros to maintain high occupancy and direct

Qualifications

• 2+ years in STR/MTR operations or corporate housing.
• Hands-on with Hospitable, PriceLabs, Furnished Finder, and smart lock integrations.
• Excellent written English with hospitality tone.

Responsibilities

• Manage guest communications from check-in to check-out with a warm tone.
• Oversee bookings across Airbnb, VRBO, Furnished Finder.
• Triage maintenance requests and coordinate with vendors.
• Manage Hospitable and Furnished Finder; dynamic pricing with PriceLabs.
• Drive weekly outreach to insurance adjusters and relocation contacts.

Skills

Written English

Hospitality

Communication

Customer service

Tools

Hospitable

PriceLabs

Furnished Finder

Smart Lock integrations

Job description

Somewhere is seeking a warm, process-driven Short-Term Rental Operations Specialist to own day-to-day administration, guest communications, and pricing management for a 14-unit portfolio. The role focuses on text-and-email interactions, check-in/out, SOP development, and vendor coordination to deliver a premium guest experience.

You will also drive weekly business development outreach to insurance adjusters, relocation contacts, and corporate housing pros to maintain high occupancy and direct