Client Services & Revenue Support Assistant

Scale-Up Philippines; Hinoba-an; On-site; PHP 446,000 - 670,000; Full time

Job summary

Scale Up Philippines is seeking a Client Services & Revenue Support Assistant to join our Philippine office. The role supports the UK-aligned commercial team, managing property listings, pricing, and guest communications to maximise occupancy and revenue.

You will work onsite full-time and collaborate with owners, guests, and the international team to keep data accurate, listings sharp, and client experiences premium. Ideally you live nearby or can relocate.

Qualifications

• 2+ years in property management, short-term rentals, hospitality, travel, or e-commerce operations support.
• Hands-on experience with a property management system (Guesty, Hostaway, Lodgify, or similar) and OTA extranets.
• Strong Excel or Google Sheets skills - pivot tables, lookups, and the ability to build clean reports from raw data.
• Excellent written and verbal English; comfortable communicating with UK-based clients and international guests.
• Willing to work full-time onsite and align with UK business hours.
• Residing within commuting distance of the office or open to relocation.

Responsibilities

• Act as a responsive first point of contact for property owner and guest enquiries via email, portal, and messaging channels.
• Resolve routine queries independently and provide clear handover notes for complex issues.
• Maintain high standard of written communication reflecting a premium hospitality brand.
• Track occupancy, ADR, RevPAR, and booking pace across the portfolio.
• Build and issue recurring owner and internal performance reports on schedule.
• Create, optimise, and maintain listings across OTA platforms (Airbnb, Booking.com, Expedia, Vrbo).
• Load and maintain property listings on direct booking site with parity to OTA content.
• Implement rate changes, minimum-stay rules, and seasonal adjustments as directed.
• Prepare competitor and market rate comparisons to support pricing decisions.
• Keep CRM, PMS, and internal trackers clean and up-to-date.

Skills

Property management

Short-term rentals

Hospitality

Travel operations

Tools

Guesty

Hostaway

Lodgify

Job description

Client Services & Revenue Support Assistant

Scale Up Philippines is partnering with an established UK-based property management and hospitality brand to hire a Client Services & Revenue Support Assistant. The business manages a portfolio of short-let and long-let residential properties on behalf of landlords and investors, covering marketing and listings, guest experience, compliance, and revenue optimisation.

This is a full-time, onsite role based in our Philippine office, working aligned to UK business hours. You’ll sit within a supported team environment with reliable infrastructure, direct supervision, and immediate access to colleagues while working day-to-day with the client’s commercial team overseas.

It’s a commercially-minded role for someone who enjoys both people and numbers. You’ll be the reliable link between property owners, guests, and the internal commercial team keeping listings sharp, data accurate, and clients well looked after.

Key Responsibilities:

Client Services Support

• Act as a responsive first point of contact for property owner and guest enquiries via email, portal, and messaging channels.
• Resolve routine queries independently and escape complex issues with clear, complete handover notes.
• Maintain a high standard of written communication that reflects a premium hospitality brand.

Property Performance Analysis & Reporting

• Track occupancy, ADR, RevPAR, and booking pace across the managed portfolio.
• Build and issue recurring owner and internal performance reports on schedule.
• Spot trends, anomalies, and underperforming listings, and flag them with a recommendation - not just a number.

OTA Management & Listings

• Create, optimise, and maintain listings across OTA platforms (Airbnb, Booking.com, Expedia, Vrbo, and property portals).
• Keep content, imagery, amenities, pricing rules, and calendars accurate and synced across all channels.
• Monitor listing health, ranking, reviews, and platform compliance; action platform updates as they roll out.

Direct Booking Website

• Load and maintain property listings on the direct booking site, ensuring parity with OTA content and rates.
• Support conversion improvements through accurate descriptions, imagery, and availability.

Revenue Management Administrative Support

• Implement rate changes, minimum-stay rules, seasonal adjustments, and promotional pricing as directed by the revenue lead.
• Prepare competitor and market rate comparisons to support pricing decisions.
• Maintain pricing trackers and audit for errors before they reach the market.

General Commercial Administration

• Keep CRM, PMS, and internal trackers clean, current, and reliable.
• Support onboarding of new properties, including data setup and documentation.
• Assist with day-to-day commercial admin and process improvements across the team.

Qualifications:

Required

• 2+ years in property management, short-term rentals, hospitality, travel, or e-commerce operations support.
• Hands-on experience with a property management system (Guesty, Hostaway, Lodgify, or similar) and OTA extranets.
• Strong Excel or Google Sheets skills - pivot tables, lookups, and the confidence to build a clean report from raw data.
• Excellent written and verbal English; comfortable communicating directly with UK-based clients and international guests.
• Exceptional attention to detail. In this role, a wrong rate or an unsynced calendar costs real money.
• Willing and able to work full-time onsite and commit to a UK-aligned shift.
• Residing within reasonable commuting distance of the office, or open to relocating.

Advantageous

• Exposure to revenue management or dynamic pricing tools (PriceLabs, Wheelhouse, Beyond).
• Experience with UK short-let or lettings compliance.
• Familiarity with CRM or task platforms such as ClickUp, Asana, or HubSpot.
• Basic CMS or WordPress experience for direct booking site updates.

Why Join Scale Up Philippines?

At Scale Up Philippines, we connect talented Filipino professionals with world-class clients who value people as much as results. This one is for someone ready to grow.

If you’re passionate about this position and ready to grow your career with a global team, we’d love to hear from you!