Remote Property Management Concierge

ClearDesk; Manila; Remote; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Prepaid HMO coverage

Growth opportunities

Job summary

ClearDesk is hiring a Property Management Assistant to serve as the calm, reliable voice for tenants and prospects. You will handle calls, logs, maintenance orders, and lease-tracking, ensuring accurate records and timely responses in a fast-paced property management setting.

You will prioritize customer satisfaction, work across phone, text, email, and chat, and coordinate with vendors while maintaining compliance and data integrity on weekends and holidays.

Qualifications

• Excellent written and spoken English.
• Strong administrative skills with high attention to detail.
• Comfortable juggling multiple communication channels.

Responsibilities

• Answer inbound calls, respond to text, email, and WhatsApp from tenants and prospects.
• Log interactions in the leads tracker and maintain accuracy.
• Create and route maintenance work orders in the system.
• Track lease dates, payments, and renewal opportunities.
• Support weekend operations and ensure 24-hour response time.
• Escalate complex issues to the manager when needed.
• Maintain tenant records, utility payments, and vendor lists.
• Coordinate self-showings, access codes, and tours.
• Assist with emergency dispatch and adherence to policies.

Skills

Fluent English

Phone handling

Data entry

Multi-channel communication

Remote work

Attention to detail

Organized

Tools

Google Sheets

Job description

ClearDesk is hiring a Property Management Assistant to serve as the calm, reliable voice for tenants and prospects. You will handle calls, logs, maintenance orders, and lease-tracking, ensuring accurate records and timely responses in a fast-paced property management setting.

You will prioritize customer satisfaction, work across phone, text, email, and chat, and coordinate with vendors while maintaining compliance and data integrity on weekends and holidays.