Remote Project Admin & Delivery Support Lead

Twoconnect Philippines, Inc.; Metro Manila; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Permanent work-from-home setup

HMO with 2 dependents

Government-mandated benefits

Career development training

Wellness sessions

Job summary

Twoconnect Philippines, Inc. is seeking a diligent Project Administration support specialist to help manage multiple active projects and deliver accurate reporting. You will maintain project records, communicate with suppliers, and ensure auditable client communications.

The role emphasizes CRM usage, task management, and adherence to quality standards while working remotely with global clients. Ideal candidates have strong organizational and IT skills.

Qualifications

• Bachelor’s degree in Business Administration, Construction Management, Engineering, Information Systems, or a related discipline is preferred.
• Previous experience in an administrative or support role, ideally within construction, engineering, technology, or a related industry.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Accurate IT skills and confidence working with structured systems and workflows.
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Experience using CRM systems and task or ticket-management platforms (e.g. Jira) is desirable.
• Good written and verbal communication skills, with confidence engaging suppliers and subcontractors.
• Ability to process work efficiently while maintaining attention to detail.
• Ability to follow defined processes, quality standards, and escalation pathways.
• Ability to work both independently and collaboratively within a team environment.
• Prior exposure to construction terminology or documentation is advantageous but not essential.

Responsibilities

• Support all aspects of project administration across multiple active projects.
• Use reports and dashboards to produce, collate, and distribute information required by the delivery and project teams.
• Maintain accurate and up-to-date project records throughout the delivery lifecycle.
• Assist the delivery team with general administrative tasks as required.
• Engage with suppliers and subcontractors in a timely, professional, and proactive manner.
• Follow up outstanding information or documentation as requested by the delivery team.
• Maintain clear and professional communication with external parties via phone and email.
• Maintain records of relevant project information using Jira and associated systems.
• Ensure all client and contractor communications are accurately recorded and auditable.
• Proactively claim and manage assigned tasks within the CRM and task-management systems.
• Support document processing and system updates in line with delivery requirements.
• Understand and follow defined quality standards, procedures, and delivery processes.
• Identify and elevate issues, delays, or risks to the project delivery team in a timely manner.
• Assist with the implementation of agreed remedies and preventative measures.
• Support audit readiness by ensuring documentation and communication trails are complete and accurate.
• Initiate actions and prepare basic reporting to help maintain or improve service delivery levels.
• Work proactively towards delivery team KPIs and performance targets.
• Assist with filling administrative gaps within the delivery function as required.
• Other role specific duties as they arise.

Job description

Twoconnect Philippines, Inc. is seeking a diligent Project Administration support specialist to help manage multiple active projects and deliver accurate reporting. You will maintain project records, communicate with suppliers, and ensure auditable client communications.

The role emphasizes CRM usage, task management, and adherence to quality standards while working remotely with global clients. Ideal candidates have strong organizational and IT skills.