Remote Helpdesk & Compliance Coordinator

Twoconnect; Metro Manila; Remote; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Permanent work from home

HMO with 2 dependents

Job summary

Twoconnect in the Philippines is hiring a Helpdesk Support Representative to provide responsive client, site team and stakeholder support, log requests accurately, prioritise tasks and escalate issues when needed. The role requires at least two years in helpdesk or service coordination, strong English, and solid Outlook/Excel skills.

You will maintain compliance records, assist with reporting, and contribute to a professional, reliable support function.

Qualifications

• At least two years of experience in Helpdesk support, customer service, service coordination, contract administration, document control or compliance support.
• Experience in commercial cleaning, facilities management or another contract-based service environment is advantageous.
• Strong spoken and written English with a professional phone manner and the ability to manage calls, emails and administrative work accurately.
• Intermediate to advanced Microsoft Outlook, Word and Excel skills and confidence using ticketing, CRM, document management or workflow systems.
• Strong attention to detail with the ability to identify missing information, expired documents, approval gaps and inconsistent records.

Responsibilities

• Provide responsive Helpdesk support to clients, site teams and internal stakeholders during periods of lower demand.
• Monitor Helpdesk calls and shared email channels and provide a professional first response to work requests, enquiries and escalations.
• Accurately log, prioritise and allocate requests with all required client and site information.
• Track requests through to closure and follow up overdue actions with completion evidence.
• Escalate urgent matters and potential safety, environmental, quality, HR or commercial issues to the authorised manager.
• Prepare daily/weekly reports highlighting open requests, overdue actions and exceptions.
• Maintain compliance calendars and registers covering reporting obligations and document expiry dates.
• Collate pre-commencement and pre-service documentation including safety data sheets and licences.
• Maintain controlled site and contract files with version control and approval status.
• Support incident and hazard administration with records routing to the appropriate personnel.

Skills

Helpdesk support

Customer service

English communication

Attention to detail

Organization & prioritisation

Follow-up

Education

Year 12 or equivalent

Further study in business/admin or compliance (advantage)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM / ticketing systems

Document management

Job description

Twoconnect in the Philippines is hiring a Helpdesk Support Representative to provide responsive client, site team and stakeholder support, log requests accurately, prioritise tasks and escalate issues when needed. The role requires at least two years in helpdesk or service coordination, strong English, and solid Outlook/Excel skills.

You will maintain compliance records, assist with reporting, and contribute to a professional, reliable support function.