Remote Product Support Specialist (Non-Voice)

Peak Support; Philippines; Remote; PHP 335,000 - 502,000; Full time

Job summary

Peak Support is seeking a Product Support Specialist to assist users, non-users, and advertisers by responding to inquiries, troubleshooting issues, and providing timely solutions on a fully remote platform in the Philippines.

The role emphasizes exceptional customer experience, strong problem-solving, and the ability to work independently in a fast-paced environment across multiple systems.

Qualifications

• Strong grammar, spelling, punctuation, and attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Customer service experience is preferred.
• Comfortable working independently in a remote environment.
• Proficient in navigating multiple systems and applications simultaneously.

Responsibilities

• Respond to customer inquiries in a professional, timely, and empathetic manner.
• Investigate and troubleshoot account, product, and technical issues.
• Assist users with account access, profile management, and platform navigation.
• Handle concerns related to account recovery, registration, and account management.
• Review and resolve customer concerns according to company policies and procedures.
• Escalate complex issues to the appropriate teams when necessary.
• Accurately document customer interactions and case resolutions.
• Meet quality, productivity, and service-level goals.
• Support content review and platform safety initiatives as needed.
• Identify trends and recurring issues to help improve the overall customer experience.
• Maintain confidentiality and handle sensitive customer information responsibly.

Skills

Grammar and punctuation

Problem solving

Multitasking

Customer service

Independent remote work

navigating multiple systems

Job description

Peak Support is seeking a Product Support Specialist to assist users, non-users, and advertisers by responding to inquiries, troubleshooting issues, and providing timely solutions on a fully remote platform in the Philippines.

The role emphasizes exceptional customer experience, strong problem-solving, and the ability to work independently in a fast-paced environment across multiple systems.