Remote SaaS Customer Support Specialist

Staff Domain, Inc.

Pasig

Remote

PHP 469,000 - 714,000

Full time

3 days ago

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Benefits offered by this job

HMO, Dental, and Life Insurance

Paid Leaves

Team Engagement Activities

Job summary

Staff Domain, Inc. is seeking a full-time customer support specialist in the Philippines to turn customer problems into successful outcomes.

You will handle front-line inquiries across phone, email, chat, and tickets, resolving technical and product queries with care. You will collaborate with the Customer Support Lead, Product, and Engineering to surface patterns and translate them into actionable feedback, using HubSpot, Intercom, and approved AI tools to improve speed and quality while

Qualifications

2+ years experience in a customer-facing role in SaaS/tech.
Experience with help desk tools, CRM systems, and workflow automation (HubSpot, Intercom).
Comfortable using AI tools (Claude, ChatGPT, Copilot, Gemini).
Ability to write and edit internal docs and customer Help Centre content.
Interest in SaaS/workflow tools or field service industries desirable.
Degree-level education or equivalent experience desirable.

Responsibilities

Handle front-line customer enquiries across phone, email, live chat, and tickets.
Own the full ticket lifecycle from triage to resolution and closure.
Diagnose product issues and communicate root causes clearly.
Collaborate with Sales, Customer Success, Marketing, Product, and Engineering to close the loop on issues.
Leverage CS tooling to manage pipeline and deliver personalised support.
Review AI outputs for accuracy and tone before customer delivery.
Contribute to Help Centre content and product feedback for roadmap.
Identify patterns in feedback to surface product gaps and training needs.