Remote Customer Support Specialist

Peak Support Global Enterprise; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Peak Support in the Philippines is hiring Customer Service Associates to deliver high-quality support across email, chat, and phone. The role emphasizes empathy, clear communication, and the ability to work in a fast-paced, remote environment.

Candidates should have at least 1 year of BPO experience, strong problem solving, and the willingness to participate in initial training. The team operates in a voice, non-voice, or blended setup with flexible shift options.

Qualifications

• At least 1-year BPO experience.
• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment.

Responsibilities

• Provide customer support across email, chat, and phone.
• Handle inquiries in a fast-paced environment.
• Maintain accuracy and attention to detail in all interactions.
• Support across voice, non-voice, or blended programs as needed.

Skills

Customer service

Multichannel support

Excellent communication

Fast-paced environment

Flexible shifts

MS Excel

Problem solving

Attention to detail

Team collaboration

Empathy

Independent judgment

Willing to train

Tools

MS Excel

Job description

Peak Support in the Philippines is hiring Customer Service Associates to deliver high-quality support across email, chat, and phone. The role emphasizes empathy, clear communication, and the ability to work in a fast-paced, remote environment.

Candidates should have at least 1 year of BPO experience, strong problem solving, and the willingness to participate in initial training. The team operates in a voice, non-voice, or blended setup with flexible shift options.