Remote Customer Service Specialist – Experience & Support

STACKph; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-IBIG Fund

Free Meals

Gym Membership

Job summary

STACKph in the Philippines is recruiting a Customer Service Representative for a virtual processing role. You will address inquiries, resolve issues, and ensure customer satisfaction using online tools.

Strong verbal and written communication, empathy, and the ability to multitask in a fast-paced environment are essential. Remote work with a reliable home setup is required to succeed in this role.

Qualifications

• Excellent verbal and written communication with a customer-first approach.
• Ability to manage multiple tasks and priorities in a fast-paced setting.
• Strong problem-solving and proactive attitude toward issues and feedback.
• Able to work independently and as part of a team with professionalism.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
• Utilize virtual communication tools to interact effectively with customers and team members.
• Manage customer accounts, processes, and transactions accurately and efficiently.
• Document customer interactions and feedback to improve service quality and address recurring issues.
• Collaborate with team members to identify trends and suggest improvements in processes and customer service experiences.

Skills

Customer service

Call center

Communication

Problem solving

Empathy

Multitasking

Teamwork

English language

Job description

STACKph in the Philippines is recruiting a Customer Service Representative for a virtual processing role. You will address inquiries, resolve issues, and ensure customer satisfaction using online tools.

Strong verbal and written communication, empathy, and the ability to multitask in a fast-paced environment are essential. Remote work with a reliable home setup is required to succeed in this role.