Customer Support (Non-Voice) | Philippines

Peak Support; Philippines; Remote; PHP 335,000 - 502,000; Full time

Job summary

Peak Support is seeking a Product Support Specialist to assist users, non-users, and advertisers by responding to inquiries, troubleshooting issues, and providing timely solutions on a fully remote platform in the Philippines.

The role emphasizes exceptional customer experience, strong problem-solving, and the ability to work independently in a fast-paced environment across multiple systems.

Qualifications

• Strong grammar, spelling, punctuation, and attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Customer service experience is preferred.
• Comfortable working independently in a remote environment.
• Proficient in navigating multiple systems and applications simultaneously.

Responsibilities

• Respond to customer inquiries in a professional, timely, and empathetic manner.
• Investigate and troubleshoot account, product, and technical issues.
• Assist users with account access, profile management, and platform navigation.
• Handle concerns related to account recovery, registration, and account management.
• Review and resolve customer concerns according to company policies and procedures.
• Escalate complex issues to the appropriate teams when necessary.
• Accurately document customer interactions and case resolutions.
• Meet quality, productivity, and service-level goals.
• Support content review and platform safety initiatives as needed.
• Identify trends and recurring issues to help improve the overall customer experience.
• Maintain confidentiality and handle sensitive customer information responsibly.

Skills

Grammar and punctuation

Problem solving

Multitasking

Customer service

Independent remote work

navigating multiple systems

Job description

All Jobs > Customer Support (Non-Voice) | Philippines

Customer Support (Non-Voice) | Philippines
Fully Remote Remote - Philippines, PHL

Description

About the Role

As a Product Support Specialist, you will assist users, non-users, and advertisers by responding to inquiries, troubleshooting issues, and providing accurate and timely solutions. You will play a key role in delivering an exceptional customer experience while supporting a dynamic online platform.

Qualifications:

• Strong grammar, spelling, punctuation, and attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Customer service experience is preferred.
• Comfortable working independently in a remote environment.
• Proficient in navigating multiple systems and applications simultaneously.

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

• Respond to customer inquiries in a professional, timely, and empathetic manner.
• Investigate and troubleshoot account, product, and technical issues.
• Assist users with account access, profile management, and platform navigation.
• Handle concerns related to account recovery, registration, and account management.
• Review and resolve customer concerns according to company policies and procedures.
• Escalate complex issues to the appropriate teams when necessary.
• Accurately document customer interactions and case resolutions.
• Meet quality, productivity, and service-level goals.
• Support content review and platform safety initiatives as needed.
• Identify trends and recurring issues to help improve the overall customer experience.
• Maintain confidentiality and handle sensitive customer information responsibly.