Remote Payroll Support Specialist

Remote; Philippines; On-site; PHP 1,232,000 - 3,116,000; Full time

Benefits offered by this job

work from anywhere

flexible paid time off

flexible working hours (async)

16 weeks paid parental leave

budget towards co-working spaces,学习和健康

mental health support services

stock options

home office budget & IT equipment

Job summary

Remote is hiring a Coordinator, Payroll Client Services to support payroll operations and resolve client inquiries across channels. You will follow established workflows, document issues, and escalate complex cases to senior staff as needed.

The role emphasizes attention to detail, clear communication, and building foundational payroll knowledge across regions. As part of the APAC team, you will contribute to a high-standard service while working in a fully remote environment with async

Qualifications

• Strong attention to detail.
• Clear written and verbal communication with customers.
• Ability to follow structured operational processes.

Responsibilities

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
• Ensure timely responses via email, chat, phone, and other channels that meet SLAs.
• Handle customer inquiries according to defined workflows and expectations (e.g., Remote values).
• Gather information to diagnose payroll issues using available tools, documentation and customer data.
• Escalate complex cases to senior team members following workflows.
• Document issue details and resolution steps clearly.
• Provide timely updates to customers regarding issue status and resolution timelines.
• Clarify questions related to payroll processes or platform functionality in understandable terms.
• Follow internal workflows and maintain accurate documentation of support tickets and outcomes.

Job description

Remote is hiring a Coordinator, Payroll Client Services to support payroll operations and resolve client inquiries across channels. You will follow established workflows, document issues, and escalate complex cases to senior staff as needed.

The role emphasizes attention to detail, clear communication, and building foundational payroll knowledge across regions. As part of the APAC team, you will contribute to a high-standard service while working in a fully remote environment with async