Remote Payroll Client Services Coordinator

Jobgether; España; On-site; PHP 1,232,000 - 2,771,000; Full time

Benefits offered by this job

Remote work

Flexible time off

Parental leave (16 weeks)

Mental health support

Stock options

Learning budget

Home office budget

IT equipment provided

Social activities

Job summary

Jobgether is seeking a Coordinator, Payroll Client Services for a partner company based in Spain. This fully remote role supports customers with payroll inquiries and helps ensure accurate, timely payroll operations.

You will resolve issues, follow established workflows, and escalate complex cases as needed, all within an asynchronous, globally distributed environment that emphasizes learning, automation, and compliant processes.

Qualifications

• Experience in customer service, customer support, payroll support, operations, call center environments, or another role involving structured issue resolution and direct customer interaction.
• Strong attention to detail and the ability to follow documented processes, workflows, and service-level requirements accurately and consistently.
• Clear and professional written and verbal communication skills, with the ability to explain operational or payroll-related information in an accessible way.
• Strong problem-solving and information-gathering abilities, with the judgment to recognize when an issue can be resolved independently and when it should be escalated.
• Comfortable learning new systems, tools, payroll processes, and compliance requirements, with a proactive approach to developing deeper subject-matter expertise.
• Ability to manage multiple customer inquiries while maintaining accuracy, organization, responsiveness, and a high standard of customer service.
• Comfortable working independently in a fully remote and asynchronous environment, while collaborating effectively with distributed international teams.
• Willingness to work the required schedule of 8:00 AM-5:00 PM UTC, corresponding approximately to 9:00 AM-6:00 PM UK time or 10:00 AM-7:00 PM in the Netherlands and several other Central European locations.
• Professional fluency in English and the ability to work effectively in an international customer-facing environment.
• Legal eligibility to work in the country from which you will perform the role and the ability to meet applicable employment requirements.

Responsibilities

• Resolve customer inquiries related to payroll processing, discrepancies, platform usage, and standard payroll workflows, using available tools, documentation, and customer information to identify accurate solutions.
• Respond to customers through email, chat, phone, and other support channels within established service-level agreements, keeping customers informed about issue status and expected resolution timelines.
• Gather and assess the information needed to diagnose payroll issues, follow defined support workflows, and escape complex or unfamiliar cases to senior team members through established escalation paths.
• Explain payroll processes and platform functionality clearly and professionally, adapting communication so that customers can easily understand the information provided.
• Maintain accurate and complete support documentation, including ticket details, investigation steps, customer communications, and resolution outcomes.
• Follow operational guidelines, internal documentation, and established procedures consistently to ensure reliable and compliant case handling.
• Identify recurring customer issues, documentation gaps, and process inefficiencies, raising relevant observations to help improve team knowledge and operational effectiveness.
• Build foundational knowledge of payroll concepts, supported-country payroll rules, compliance considerations, and internal systems while seeking guidance from experienced colleagues when needed.
• Work closely with the Payroll Client Services team and relevant internal stakeholders to contribute to consistent customer experiences and continuous improvement.

Skills

Customer service

Payroll support

Operations

Call center experience

Issue resolution

Job description

Jobgether is seeking a Coordinator, Payroll Client Services for a partner company based in Spain. This fully remote role supports customers with payroll inquiries and helps ensure accurate, timely payroll operations.

You will resolve issues, follow established workflows, and escalate complex cases as needed, all within an asynchronous, globally distributed environment that emphasizes learning, automation, and compliant processes.