Remote Patient Services & Billing Coordinator

Hammerjack Pty Ltd; Philippines; On-site; PHP 250,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Insurance benefits

Lifestyle rewards

Global team

Job summary

Hammerjack Pty Ltd is seeking a Patient Services Representative to handle patient queries, coordinate information, and ensure needs are met across patients, families, clinical staff, and administration. The role is fully remote, requires strong communication skills, confidentiality, and detail orientation.

You will support medical accounts, assist with billing questions, and comply with HIPAA regulations while collaborating with a global team.

Qualifications

• Preferably College Graduate or at least 2 years in college.
• Degrees and Courses related to Medical Field is a plus.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to work with confidential information.
• Able to perform simple mathematical calculations.
• Detail oriented.
• Proficient in the use of email.
• Highly motivated self-starter.
• Organized, able to set priorities and meet deadlines.
• Dependable and reliable.
• Team player being supportive of Department and Company goals and policies.
• Must be flexible with schedule.
• At least 1 year call center experience related to Medical Accounts and Programs is a plus

Responsibilities

• Answer incoming calls according to procedure and Departmental standards.
• Assist patients in their queries and concerns.
• Collect patients outstanding balance.
• Assist third party entities, e.g., insurance, in their queries regarding patients accounts.
• Places outbound collection calls according to procedure and Departmental standards.
• Collect patients outstanding balance.
• Assist patients in their billing queries and concerns.
• Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
• Team player being supportive of Department and Company goals and policies.
• Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
• Other related duties may be assigned from time to time.

Skills

Communication skills

Verbal & written

Detail oriented

Confidential info handling

Email proficiency

Self-starter

Organized

Dependable

Team player

Flexible schedule

Call center exp

Education

College degree

Medical field study

Job description

Hammerjack Pty Ltd is seeking a Patient Services Representative to handle patient queries, coordinate information, and ensure needs are met across patients, families, clinical staff, and administration. The role is fully remote, requires strong communication skills, confidentiality, and detail orientation.

You will support medical accounts, assist with billing questions, and comply with HIPAA regulations while collaborating with a global team.