Medical Records Admin & Customer Service Specialist (Flexible)

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Hammerjack Pty Ltd in Manila is seeking a Customer Service Admin to manage case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy, confidentiality, and timely client-focused service.

You will handle high-volume queues, schedule and update appointments, maintain accurate case records, monitor shared inboxes, and ensure timely follow-up in line with client instructions and internal procedures.

Qualifications

• At least 2 years of office, administrative, or customer service experience within healthcare preferred.
• Proficient in Microsoft Outlook, with working knowledge of Word, Excel, and web-based systems.
• Strong typing, accuracy, attention to detail, and time-management skills.
• Able to handle high-volume tasks, prioritize effectively, and work independently.
• Strong communication skills with the ability to respond professionally to inquiries.
• Able to follow procedures, maintain confidentiality, and comply with policies.

Responsibilities

• Review and process assigned queues, emails, web notes, appointment requests, cancellations, and case updates.
• Schedule, reschedule, and update appointments based on client, vendor, attorney, or case requirements.
• Maintain accurate case records by updating timeframes, contact details, status notes, and related information.
• Monitor shared inboxes and route cases or requests to the appropriate department.
• Track, follow up, and close cases in line with client instructions and internal procedures.
• Process fee approvals, no-shows, and other administrative tasks while meeting productivity and quality targets.
• Manage a high-volume workload while maintaining accuracy, confidentiality, and professional communication.

Skills

Strong communication

Time management

Attention to detail

High-volume work

Typing speed

Outlook proficiency

Microsoft Word

Microsoft Excel

Web-based systems

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Web-based systems

Job description

Hammerjack Pty Ltd in Manila is seeking a Customer Service Admin to manage case updates, appointment requests, shared inbox communications, and administrative workflows with accuracy, confidentiality, and timely client-focused service.

You will handle high-volume queues, schedule and update appointments, maintain accurate case records, monitor shared inboxes, and ensure timely follow-up in line with client instructions and internal procedures.