Remote Patient Portal Tech Support Specialist

PEAKE Technology Partners, LLC; Philippines; Remote; PHP 240,000 - 420,000; Full time

Job summary

PEAKE Technology Partners, LLC is seeking a compassionate Patient Technology Technician to serve as the primary contact for patients navigating their healthcare portal. You will provide timely, high-quality support for portal access issues, account registration, password resets, and patient information management within a structured SLA-driven environment.

The role emphasizes empathy for an elderly patient population, clear communication, and the ability to manage tickets in ConnectWise across

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer support or helpdesk roles is preferred.
• Experience with ConnectWise or similar ticketing tools is an advantage.
• Comfort navigating patient portals and healthcare-related systems.

Responsibilities

• Serve as the primary contact for patients via phone and email regarding portal access and account issues.
• Assist with portal registration, login troubleshooting, password resets, and account recovery for elderly callers.
• Log, manage, and resolve tickets using ConnectWise; document interactions clearly.
• Adhere to HIPAA and data privacy standards in all activities.
• Maintain SLA targets and contribute to knowledge base and SOPs.

Skills

Communication skills

Empathy

Multitasking

Customer support

Education

High school diploma or equivalent

College degree (preferred)

Tools

ConnectWise

Job description

PEAKE Technology Partners, LLC is seeking a compassionate Patient Technology Technician to serve as the primary contact for patients navigating their healthcare portal. You will provide timely, high-quality support for portal access issues, account registration, password resets, and patient information management within a structured SLA-driven environment.

The role emphasizes empathy for an elderly patient population, clear communication, and the ability to manage tickets in ConnectWise across