Remote Portal Service Desk Analyst I

Healthtech Inc; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

Healthtech Inc in the Philippines is seeking a Patient Portal Service Desk Agent I. This role involves answering patient inquiries regarding their EHR medical records portal, providing excellent customer service, and troubleshooting a variety of issues. The agent will work remotely with a flexible schedule, including nights and weekends.

Ideal candidates will have at least 2 years of customer service experience and the ability to handle technical issues efficiently. This position offers a dynamic work environment focused on patient satisfaction.

Qualifications

• 2+ years customer service experience.
• 6+ months proven performance in call center or IT support troubleshooting hardware issues.
• 6+ months proven performance in call center or IT support installing and troubleshooting software issues.

Responsibilities

• Troubleshoot EHR application and workflow issues for patients.
• Train patients on scheduling and appointment workflows.
• Assist with installation of virtual meeting software.

Skills

Customer service experience

Troubleshooting hardware issues

Troubleshooting software issues

Mobile device troubleshooting

Excellent communication skills

Analytical thinking

Strong typing skills

Job description

Healthtech Inc in the Philippines is seeking a Patient Portal Service Desk Agent I. This role involves answering patient inquiries regarding their EHR medical records portal, providing excellent customer service, and troubleshooting a variety of issues. The agent will work remotely with a flexible schedule, including nights and weekends.

Ideal candidates will have at least 2 years of customer service experience and the ability to handle technical issues efficiently. This position offers a dynamic work environment focused on patient satisfaction.